Billing Specialist

Headquarters Address:

6215 N College Ave

Indianapolis, IN 46220

Job Title: Billing Associate

This position will be responsible for managing the invoicing of our clients and helping assist with recovery of outstanding account balances from unpaid invoices. This position requires a combination of customer service and financial acumen to support the markets within our business and their clients.

Responsibilities:

• Facilitate invoicing and customized billing for our clients by coordinating with our various markets’ sales teams and sales leadership
• Review and approve billing setup for new placements and assist with auditing bill rates, VMS fees, volume discounts, etc. according to the MSA/PSA
• Perform regular analysis on Purchase Orders and SOWs to track funding utilization for markets
• Review and manage account balances to identify outstanding debts and initiate collections process
• Research unpaid invoices, determine root cause, and perform appropriate follow action with professional communication and consistent follow ups
• Prepare regular reports on collection activity and account status to provide to Billing Manager
• Collaborate with cross-functional teams, including sales and other HQ support departments, client success managers to improve overall customer satisfaction and reduce delinquencies

Qualifications:

• Associate’s or Bachelor’s Degree
• Minimum of 1+ years of prior work experience (Any area but preference for customer service or finance/accounting roles)
• Excellent communication skills in all channels (Teams, email, phone call, video call, etc.)
• Proficiency with navigating standard computer software, including Microsoft Office Suite
• High level of professionalism and patience when dealing with challenging situations
• Ability to work independently and as a team member
• Strong organization skills and attention to detail

EEO STATEMENT

Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.

Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable barg