Bilingual Operations Support Specialist

We are partnering with a growing organization to identify a Bilingual Operations Support Specialist to join a fast-paced support team. This role is ideal for someone who thrives in a high-volume environment and enjoys helping others navigate urgent, real-time situations. This position is starting on a contract basis with the potential to go permanent based on performance and business needs. The role will sit onsite in downtown Columbus, OH with parking provided. Only candidates that are bilingual in Spanish will be considered for this role.

• Handle incoming calls and emails related to operational questions, safety concerns, and urgent location needs
• Support teams during incidents, closures, or facility issues while coordinating with internal partners
• Track and document cases using internal systems and ensure timely resolution
• Collaborate cross-functionally to keep operations running smoothly

Qualifications:

• Bilingual in Spanish/English REQUIRED
• At least 2 years experience in a call center, customer support, or similar fast-paced environment
• Strong multitasking, communication, and problem-solving skills
• Comfortable working an 8-hour shifts between 2PM–2AM, 5 days/week (including holidays). The team operates 7 days a week but you would only work 5 days. You will also have a set schedule to be able to plan around.

If you're looking for a fast-moving, team-oriented environment with long-term potential, we’d love to connect!

“Equal Opportunity Employer/Veterans/Disabled

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