Benefits Administrator

Must be able to commute to home office in Mechanicsville, VA 1X per week.

We Are Lucky Strike Entertainment.

Bowling, Arcade, Family Entertainment Centers. One company. Twelve brands. A career built around unforgettable experiences. Hospitality at our core; we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time.

What You’ll Do:

The Benefits Administrator is responsible for managing and administering the company's employee benefits programs, ensuring accuracy, compliance, and excellent customer service. This role involves reviewing and managing benefits eligibility, maintaining benefit files and databases, and processing status changes and other employee-related updates. The Benefits Administrator will also oversee vendor management, ensuring proper documentation and reconciliation of vendor bills, and ensure compliance with federal guidelines for FMLA, disability plans, and other benefit programs. Additionally, this position supports employee inquiries, provides clear communication on benefits policies, and assists in the presentation of benefit plans. Strong analytical skills, attention to detail, and the ability to handle sensitive information confidentially are essential for success in this role.

Benefits Administration:

• Review and manage benefits eligibility and reconcile reports between HRIS, Payroll, and vendors.
• Maintain and update employee benefit files, databases, and other records, ensuring the accuracy of benefit enrollments and corresponding payroll deductions.
• Research and respond to employee inquiries regarding benefits issues, providing excellent customer service and clear communication on benefits policies and procedures.
• Process status changes, terminations, employment status changes, and new hires.
• Administer short-term and long-term disability plans, coordinating with third-party medical providers, processing benefit checks, tracking benefit payments, and managing milestone events that impact healthcare benefits.

Vendor Management:

• Maintain benefit vendor contacts and provide vendors with appropriate documentation for benefit plans.
• Process and reconcile vendor bills.

Legal Compliance:

• Administer Labor Union Contracts and ensure compliance with associated benefits.
• Process court-ordered claims.
• Administer FMLA and various other types of leaves according to federal guidelines, educating employees and managers on these guidelines.
• Administer the 401(k) plan according to plan guidelines, assisting employees with online procedures for loan requests, account rollovers, loan payments, and hardship withdrawals, and acting as a liaison between employees and the Third-Party Administrator.
• Administer the Employee Stock Purchase Plan (ESPP) according to plan guidelines.

Employee Support:

• Assist in preparing materials and presenting benefit plans to employees.
• Issue annual individual summaries of benefits to employees.
• Administer the employee relocation program and provide employees with information regarding general guidelines.

General Responsibilities:

• Ability to work extended workdays to support business needs.
• Perform other duties as assigned.

What You’ll Bring:

• Strong analytical skills and attention to detail.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Effective communication and interpersonal skills, with the ability to explain complex benefits information to employees clearly and effectively.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and HRIS systems.
• Ability to handle sensitive information confidentially and with integrity.
• Problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
• Customer service-oriented, with a focus on delivering high-quality support to employees.

Education and Experience

Required

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 2+ years’ experience in benefits administration or a similar HR role or equivalent combination of education and experience is also acceptable.

Preferred

• 3+ years’ experience in benefits administration or a similar HR role or equivalent combination of education and experience is also acceptable.
• 1+ years’ experience working with HRIS and payroll systems, with a strong understanding of benefits-related software and databases.

What You’ll Get:

At Lucky Strike Entertainment, we’re committed to supporting your well-being both on and off the job. Here's a peek at some of the benefits available to our Corporate associates:

• Medical, Dental, Vision plans to select from based on your needs
• Wellness resources to help you along your wellness journey
• 401(K) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts and more!