Application Support Representative
Duration: 5 Month Contract (Possible extension)
Location: 100% Remote (Client located in Tucson, AZ)
Max Pay Rate is $21.00/Hr.
*Must be able to work on W-2 basis
*Must be able to work MST hours
Job Description
- Collaborate with Sales, supporting teams, external partners, and accountants to accelerate QuickBooks Online adoption and successful implementation.
- Execute custom implementation plans for firms and their small business clients to seamlessly transition to QuickBooks Online.
- Manage conversions of small business clients, ensuring a positive first-use experience and encouraging accountants to recommend QuickBooks Online.
- Clearly communicate recommendations, progress, and technical needs to customers and internal stakeholders at all organizational levels.
- Prioritize workload, identify process improvements, and deliver results within timeline requirements.
- Develop and maintain expertise in Intuit products, with an emphasis on the QuickBooks Online ecosystem.
- Foster professional interactions with internal and external partners and troubleshoot technical issues, such as account conversion challenges.
Skills Required
- Customer-obsessed and committed to delivering outstanding customer experiences.
- Strong collaborative communication, organizational, prioritization, and time management skills.
- Analytical orientation with proven problem-solving ability to identify root causes and resolve technical complexities.
- Solid understanding of accountant workflows and related business processes.
- Results-oriented, maintaining integrity and respect for people.
- Ability to troubleshoot technical issues and clearly communicate requirements to stakeholders.
- Excellent written and verbal communication skills, capable of explaining technical topics across organizational levels.
- Aptitude for managing competing priorities and working effectively under deadlines with multiple projects
Education
Technical Degree or related work experience.
You will receive the following benefits
- Medical Insurance & Health Savings Account (HSA)
- 401(k)
- Paid Sick Time Leave
- Pre-tax Commuter Benefit
Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today’s highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.
