Analytic Consultant 5 - Customer Remediation Analytics

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

The Customer Remediation Center of Excellence Analytics Team is hiring for positions reporting to the Remediation Analytics managers, Data Operations manager, Transactional Testing manager, and the Inline Quality manager. These teams evaluate, test, design and implement high level regulatory remediations strategies, quality, and analytics.  

The In-line quality team is responsible for driving first pass quality within our analytics, initially focusing on complex Tier 0/1 efforts. The Transactional Testing team is responsible for developing audit ready transactional verification data also helping to drive first pass quality within our analytics. The Data Operations team......

Other job responsibilities include:  

• Performing and testing highly complex data analytics for customer remediations 
• Provide end-to-end ownership of project including requirements development, testing, peer review, and data driven guidance/recommendations for remediation strategy
• Designing analysis projects flow and documentation that is structured for consistency, easy to understand, and to be offered to multiple levels of reviewers, partners, and regulatory agents demonstrating research and analysis completed
• Investigate and ensure data integrity from multiple sources
• Ensure data recommended and used is the best “source of truth” 
• Applies knowledge of business, customers, and products to synthesize data to 'form a story' and align information to contrast/compare to industry perspective. Data involved typically very large, structured or unstructured, and from multiple sources.
• Must have a strong attention to detail and be able to meet high quality standards consistently
• Other duties as assigned by manager
• Willing to assist on high priority work outside of regular business hours or weekend as needed

• 8+ years of experience in one or a combination of the following: reporting, analytics, or modeling demonstrated through work or military experience; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 5+ years of experience in one or a combination of the following: reporting, analytics, or modeling
• 3+ years of SAS programming experience
• 3+ years of experience aggregating data from multiple systems of record

• Extensive knowledge and understanding of research and analysis
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Extensive knowledge and understanding of research and analysis
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• 5+ years of SQL experience
• 1+ year of Teradata experience
• 1+ year of MS SQL server experience
• Strong attention to detail, including accuracy in grammar and a sharp focus on eliminating errors
• Strong communication skills and ability to articulate complex material to a diverse audience
• Experience coordinating multiple tasks within aggressive time frames
• Ability to be flexible and adjust plans quickly to meet changing business needs
• Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions
• Ability to quickly and accurately execute tactical deliverables
• Ability to track and monitor project progress, identify project and process gaps, recommend controls and communicate progress to business leaders
• Ability to quickly learn business operations and processes
• Ability to form a story through data analysis
• Ability to effectively assess stakeholder, partner, or client needs while consulting, building solutions, and developing processes
• Ability to translate business needs into complex analysis, designs and recommendations. Uses analysis to identify and define business requirements, while supporting the validity of the final product.
• Experience documenting non-technical business requirements and translating into technical rules
• Ability to develop and integrate data driven and analytical decision making for product and service operational activities
• Good analytical skills including strategically analyzing data, diagnosing opportunities, and providing interventions
• Ability to take initiative, identify opportunities and implement change
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Ability to articulate basic project methodology concepts for managing scope, cost, and schedule
• Ability to lead during times of ambiguity and change
• 1+ years of 3rd party reporting tools experience

• Knowledge and understanding of incorporating business requirements into coherent technical requirements

• Ability to travel up to 10% of the time
• Flexibility to work from home and meet the home eligibility assessment conditions, based on business need
• Ability to work additional hours as needed

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.