Delivers administrative assistance to the department while handling designated insurance follow-up duties to speed up the recovery of overdue balances.
Key Responsibilities
Sorts incoming correspondence from payers or agencies by type, routes it to the right follow-up team members, and handles basic inquiries like duplicating itemized bills or medical records to facilitate payment processing.
Logs every action performed on accounts into system notes, ensuring clear documentation accessible to the team.
Alerts the Supervisor to issues or shifts impacting collections, supports departmental reports and special initiatives as directed.
Reaches out to patients, insurers teams to collect payer- or vendor-required details and refreshes account information.
Monitors personal productivity and submits daily, weekly, or monthly summary reports per supervisor or manager instructions.
Builds collaborative ties with agency contacts, patients, insurers, government bodies, clinical staff, and colleagues/managers to foster teamwork and uphold a strong organizational reputation. Acts as a role model with excellent interpersonal abilities, welcomes feedback, and applies it constructively.
Submission Requirements
3+ years in accounts receivable, medical/insurance billing, or collections – [REQUIRED]
Knowledge of managed care and insurance contracts – [REQUIRED]
Familiarity with medical billing software – [REQUIRED]
Detail-focused with solid math abilities and analytical prowess to spot financial concerns across payers, physicians, patients, and systems – [REQUIRED]
