Job Summary
This role is responsible for the daily administration, accuracy, and operational readiness of the organization’s Workforce Management (WFM) and workforce compliance systems. Serving as the system administrator and data steward, the position ensures timekeeping and scheduling configurations align with company policies, labor laws, union agreements, and payroll requirements. The role monitors daily system activity, resolves exceptions and pay rule issues, supports payroll processing and period close, and partners with HRIS on system upgrades, testing, and releases. This position also serves as a primary support resource for WFM inquiries, maintains system documentation and SOPs, supports audits, and provides training to managers and employees to ensure consistent and compliant system use.
This is What You’ll Do
• Administer and maintain the Workforce Management (WFM) system, including schedules, work rules, pay codes, accruals, and labor categories.
• Perform system audits and ongoing data validation to ensure accuracy, rule compliance, and data integrity.
• Support system upgrades, releases, and regression testing in partnership with HRIS.
• Monitor daily timekeeping activity and investigate and resolve exceptions, missed punches, pay rule errors, and scheduling issues.
• Partner with Payroll to support accurate and timely pay processing, period close activities, and payroll deadlines.
• Serve as a primary support contact for WFM inquiries, troubleshooting issues and escalating system defects as needed.
• Support ticket intake, prioritization, resolution tracking, and documentation of recurring issues and root cause analysis.
• Maintain SOPs, job aids, and configuration documentation to ensure consistent application of workforce policies and system rules.
• Ensure timekeeping and scheduling practices comply with labor laws, company policies, and union agreements, and support workforce audits.
• Train managers and employees on WFM system usage, support new site launches and conversions, and provide guidance on schedules, time entry, and approvals.
• Perform other duties as assigned.
This is What it Takes
• Associate’s degree in Business, Human Resources, Information Systems, or related field OR five (5) years’ equivalent experience; Bachelor’s degree preferred.
• Four (4) years of experience administering Workforce Management or time and attendance systems.
• Experience in multi-site and hourly workforce environments preferred.
• Experience supporting payroll and HRIS system integrations preferred.
• Strong attention to detail and process orientation.
• Strong communication and customer support skills.
• Knowledge of WFM and time & attendance systems, including configuration and support.
• Ability to configure, maintain, and support WFM systems.
• Ability to identify and resolve timekeeping and payroll-related issues.
• Ability to use ticketing systems (e.g., Cherwell, ServiceNow) to track and resolve requests preferred.
• Understanding federal and state labor laws, including FLSA, preferred.
Physical Requirements
• Position works in-office at the corporate location.
• Ability to sit for extended periods of time.
• Ability to use a computer and other office equipment.
• Ability to occasionally lift and carry up to 20 pounds.
• Ability to reach, bend, and stoop as necessary.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane or vehicle (if applicable).
• Ability to use assistive devices if needed for mobility or communication.
Do Satisfying Work. Earn Real Rewards and Benefits
We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.
With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.
Interested? Learn more online and apply now at:
octapharmaplasma.com
And if you know someone else who'd be a great fit at Octapharma Plasma, Inc. please forward this posting along!
INNER SATISFACTION.
OUTSTANDING IMPACT.