Warehouse Operations Coordinator

ABOUT SHIPSMART

ShipSmart is a rapidly growing Caribbean logistics and technology company connecting consumers and businesses across the Caribbean to the United States. Through our network of island operations, technology platforms, and logistics infrastructure, we simplify cross-border commerce by managing package receiving, consolidation, customs clearance, and last-mile delivery across multiple Caribbean territories.

Our Miami warehouse serves as the operational hub of the entire business. Every package received, every shipment dispatched, and every customer experience begins here. The work performed within this facility directly impacts thousands of customers, businesses, and island partners throughout the region.

As ShipSmart continues to expand, we are building a team of high-performing individuals who take pride in their work, embrace accountability, and are committed to delivering a reliable, efficient, and customer-focused experience. We are looking for people who want to grow with the business and play a meaningful role in shaping the future of Caribbean logistics.

ABOUT THE ROLE

We are looking for a sharp, organized, and driven Warehouse Operations Coordinator to join our Miami team. This is not a background role. You will be at the center of a fast-moving operation, responsible for receiving, scanning, organizing, consolidating, and preparing shipments for dispatch across the Caribbean.

Our Miami warehouse is the operational heartbeat of ShipSmart. Every shipment, customer experience, and island delivery begins here. The quality, accuracy, and efficiency of your work directly impact customers, island agents, and the overall success of the business.

This role is for someone who takes ownership, thinks ahead, pays close attention to detail, and understands that every package they handle belongs to a real person waiting on an island. Every shipment represents someone's purchase, investment, business inventory, personal item, or gift, and should be treated with the care, urgency, and attention it deserves.

We are looking for someone who is naturally curious, solutions-oriented, and proactive. You do not simply identify problems—you investigate them, help solve them, and work to prevent them from happening again. If you are the kind of person who notices when something is out of place, takes pride in accuracy, and works methodically to ensure nothing falls through the cracks, this role is for you.

At ShipSmart, operational excellence is built on consistency, accountability, and attention to detail. A missed scan, incorrect label, or overlooked package can directly impact a customer's experience. We are looking for someone who understands the importance of getting the small things right every time.

WHAT YOU WILL BE RESPONSIBLE FOR

• Receive, scan, sort, and process inbound packages, keeping every shipment moving from arrival to dispatch without delay.
• Set up shipments in the ShipSmart platform, manage documentation, and ensure every record is accurate before anything leaves the building.
• Coordinate with the operations team on shipment details, flag issues early, and keep island agents and corporate stakeholders informed.
• Investigate package discrepancies, locate missing items, and log all activity in real time.
• Support keeping the warehouse running at the standard the business requires, rganized, accountable, and always one step ahead.

WHO WE ARE LOOKING FOR

You are someone who wants to get in early on something real. You are not looking for a job where you simply clock in and clock out. You are looking for an opportunity where your effort directly impacts outcomes and where strong performance creates opportunities for growth.

You take ownership not just of your assigned tasks, but of the quality of your work and the success of the operation around you. You understand that when the warehouse runs well, customers are happy, shipments move efficiently, and the business grows.

You are organized, independent, and motivated by results. You do not wait to be managed. You show up prepared, work methodically, and take pride in maintaining high standards.

You are honest by default. When something goes wrong, you raise it immediately and work toward a solution. Transparency, accountability, and integrity are part of how you operate.

You are physically capable of warehouse work, including lifting, moving, sorting, and loading packages throughout the workday.

You hold a valid U.S. driver's license with a clean driving record and are comfortable operating a company vehicle when required.

Experience in warehouse operations, logistics, hospitality, or operations is an advantage, but not a requirement. What matters most is your work ethic, attention to detail, integrity, problem-solving ability, and desire to contribute to a growing business.

WHAT WE OFFER

• Competitive base salary plus a freight revenue-sharing component that grows as ShipSmart grows.
• A monthly performance incentive program that rewards accountability, consistency, and operational excellence.
• The opportunity to join a fast-growing Caribbean logistics and technology company at an exciting stage of its development.
• A clear career progression path for high performers. As ShipSmart expands, this role is intended to serve as a foundation for future leadership opportunities.
• The opportunity to be part of a team that is helping shape the future of Caribbean logistics.

TO APPLY

Send your resume along with a brief introduction explaining why you believe you would be a strong fit for this role and what interests you about joining ShipSmart.

We are looking to onboard the successful candidate as soon as possible, with a target start date in June 2026.

Applications close when the role is filled.