Vendor Engagement Manager – Amazon Program
Location: Austin, TX (office-based with occasional travel)
Overview
Linnk Group is seeking a Vendor Engagement Manager to lead operational coordination for one of our largest client programs. This role acts as the operational interface between Linnk and the client, ensuring deployed contractor teams are supported, coordinated, and aligned with client expectations.
You will oversee contractor engagement, program coordination, and operational communication with the client while working closely with Linnk’s internal delivery and operations teams.
The successful candidate will play a key role in ensuring the programme runs smoothly while maintaining strong relationships with client stakeholders.
Key Responsibilities
Client Engagement
- Act as the primary operational contact between Linnk and the client program team.
- Maintain regular communication with client stakeholders.
- Coordinate programme updates and operational reporting.
Program Coordination
- Assign contractors to projects in collaboration with delivery teams.
- Ensure resources are mobilised effectively across multiple sites.
- Coordinate contractor onboarding aligned with client requirements.
Contractor Support
- Provide day-to-day support to deployed contractor teams.
- Manage contractor engagement and feedback.
- Address operational issues and escalate where required.
Performance Management
- Track contractor performance and feedback.
- Manage contractor engagement surveys and feedback loops.
- Identify improvement opportunities within the programme.
Operational Reporting
- Produce monthly program reports and operational updates.
- Support programme dashboards and reporting.
- Coordinate contractor invoicing and billing alignment.
Escalation Management
- Act as the first escalation point for contractor and operational issues.
- Coordinate resolution with internal delivery teams and client stakeholders.
Requirements
- 4–7 years experience in vendor management, account management, or program operations.
- Experience working with contractor or consulting workforces.
- Strong client-facing communication skills.
- Ability to manage multiple stakeholders and priorities.
Preferred
- Experience working with Amazon or hyperscale infrastructure programs.
- Experience in staffing or consulting environments supporting enterprise clients.
Career Opportunity
This role will become a central leadership position within Linnk’s US delivery organisation and will grow alongside the expansion of our enterprise client programs.
