The Total Rewards & Payroll Coordinator is responsible for the accurate and timely execution of payroll and benefits administration processes, while providing high-quality support to employees and leadership. This role serves as the primary point of contact for payroll, benefits, and leave-related inquiries, ensuring compliance with company policies and applicable federal and state regulations.
This position plays a critical role in maintaining data integrity within HR systems, supporting employee experience through responsive service, and executing day-to-day total rewards operations with a high level of accuracy and attention to detail.
THE ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Payroll Administration
- Prepare payroll worksheets for review and approval
- Process payroll-related updates including new hires, terminations, and employee changes
- Review timesheets, earnings, deductions, and adjustments for accuracy
- Support payroll processing and resolve discrepancies in a timely manner
- Maintain payroll records and documentation in compliance with company standards
- Coordinate with Finance on payroll reconciliations and reporting
- Serve as point of contact for employee payroll inquiries and issue resolution
Benefits Administration
- Process benefit enrollments, changes, and terminations in carrier systems
- Reconcile benefit invoices and coordinate submission for payment
- Assist with open enrollment preparation and execution
- Process the deferred compensation contribution submission file
- Support employee education and communication related to benefits programs
- Serve as point of contact for employee benefits questions and issue resolution
- Maintain accurate benefits data within HRIS and carrier portal
Leave of Absence Administration
- Serve as primary point of contact for leave of absence (LOA) requests
- Track and monitor LOA cases to ensure compliance with company policies and applicable Federal, State, Local laws (e.g., FMLA, ADA)
- Coordinate with employees, managers, payroll, and third-party administrators, as needed
- Maintain accurate documentation and tracking of all leave cases
- Support return-to-work processes and ensure proper system updates
Reporting, Compliance & HRIS
- Prepare reports to support audits, payroll processing, and benefits administration
- Maintain compensation, payroll, and benefits data in HR systems
- Support preparation of workforce metrics and reporting related to pay and benefits trends
- Ensure compliance with applicable regulations including wage and hour laws and benefits-related requirements (ERISA, ACA, COBRA, and other applicable regulations)
- Assist with maintaining employee-facing documentation and internal resources
Employee Experience & Communication
- Assist with onboarding activities related to payroll and benefits enrollment
- Support company-wide communications including newsletters and employee portal updates
- Partner with HR and L&D to support employee education initiatives
- Provide responsive, high-quality customer service to employees across all levels
- Support HR initiatives, audits, and special projects as assigned
- Assist with process improvements to enhance efficiency and employee experience
- Provide backup support for other HR operational functions as needed
EDUCATION/SPECIAL SKILLS/EXPERIENCE/TRAINING:
- Associate’s or Bachelor’s degree in Human Resources, Business, Accounting, or related field preferred
- 2-4 years of experience in payroll, benefits administration, or HR operations required
- Foundational knowledge of payroll processes and employee benefits administration
- Exposure to leave of absence processes (FMLA, ADA) strongly preferred
- Experience with HRIS and payroll systems (ADP or similar preferred)
- Strong attention to detail and accuracy
- Ability to handle confidential information with discretion
- Proficiency in Microsoft Office, particularly Excel
- Strong organizational, time management, and communication skills
- HR certification (e.g., SHRM-CP) preferred
PHYSICAL/MENTAL CHARACTERISTICS OF THE POSITION AND ENVIRONMENTAL FACTORS OF THE WORKPLACE:
- Ability to self-control under pressure in a fast-paced work environment
- Ability to meet required deadlines and manage multiple priorities
- Ability to build trusted and cooperative relationships with employees, vendors, and management
- Ability to sit for extended periods and perform computer-based work
HICO America provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.