Technical Support Specialist

Location: Rio Rancho, NM (Onsite)

Pay: $18-$20/hr

Duration: Long-term contract

Job Description

Insight Global is looking for a Technical Support Engineer to work onsite at their client's facility in Rio Rancho, NM. This person will be working in a Tech Cafe environment and be mainly responsible assisting with PC inventory and shipments to internal users. Additionally, they will be working directly with users for the troubleshooting any low/medium complexity PC issues, as well as perform software application troubleshooting and support for the core Microsoft applications (Windows 11, Office Suite, etc.). Basic complexity service desk support activities, such as, but not limited to, data backup & migration, security administration, password resets, new user PC setup, etc. They will develop expertise and practical knowledge of applications within the business environment. Act as team member by providing information, analysis and recommendations in support of team efforts. This will be an onsite role, Monday-Friday 8am-5pm CST (1 hour for lunch).

Desired Skills & Experience

• 0-2 years of experience in an enterprise technical support role or interest in working that capacity
• Excellent customer service, written/verbal communication, and organization skills
• Experience in basic break/fix support (technical diagnosis and repair) of PCs
• Basic understanding of networking (how a PC connects to a network; how to troubleshoot connectivity)
• Experience troubleshooting software applications and supporting core Microsoft applications

Nice to Have Skills & Experience

• Experience with ServiceNOW (SNOW) ticketing system or similar
• Experience troubleshooting HP branded laptops/PCs
• Certifications (A+, Microsoft, etc.)
• Experience with PC Lifecycle Management