Quotations & Technical Support
Full-Time
Locations:
Sterling, IL 61081, USA -OR-
Baraboo, WI 53913, USA
Description
We currently have an opening for a Quotations and Technical Support Specialist, come grow with us! This position is located in Sterling, IL or Baraboo, WI.
Responsibilities include, but not limited to:
- Managing accounts and pricing structures.
- Quotation and Price Management.
- Manage and Develop Quotations for customers.
- Collaborate with distributors and end users in structuring pricing.
- Institute and manage price increases.
Project Negotiation
- Work closely with Quotations and Regional Sales Managers to maximize margins while focusing on corporate goals.
- Cultivate strong relationships with all Distributors, Customers, Representatives and OEMs.
- Facilitate communication between HPS Engineering and the customer when needed.
- Support the development of regional target accounts and key customers.
- Collaboration in executing sales strategies that maximize margins and bookings.
Technical Support
- Develop a full understanding of all HPS products, how they are manufactured, the applications they are used in, and how to troubleshoot any potential issues.
- Serve as the first point of contact for all calls from the field.
- Configure part numbers based on customer’s application requirements.
- Provide technical information that cannot be found on the nameplate or in the installation guide.
- Guide technicians through electrical schematics and the wiring of any HPS part number.
- Provide troubleshooting for scenarios where the customer is having issues in the field – wrong voltage, no voltage, etc.
- Support Customer Service on filing FPRs, RMAs, and CARs.
- Collaboration with other Sales Functions.
Customer Service Support
- Provide complete order packets for custom products and projects.
- Provide support and training on catalog parts, custom products, and interpreting customer specifications.
- Offer technical support to customers as needed.
- Act as liaison between Customer Service and customers as needed.
Marketing Support
- Work together to establish market pricing and institute price
- increases.
- Provide market feedback on HPS competitors, pricing, lead time, products, etc.
- Assistance with customer training on new product launches.
- Provide feedback and support on system upgrades.
- Provide support and communication on all PODs and CODs.
National Sales Support
- Assist with the creation, implementation, and support of all sales plans.
- Identify and escalate any customer activities that may affect overall sales objectives.
Do you qualify? We are seeking:
Diploma or Degree in Electrical, Technical or relevant field required.
Excellent communication and interpersonal skills, with the ability to effectively interact with cross-functional teams and external stakeholders.
Ability to thrive in a fast-paced environment and adapt to changing priorities.
Strong analytical and problem-solving skills.
Demonstrated computer skills and proficiency in Microsoft Office applications.
Ability to meet deadlines.
Ability to work independently and as a team member.
Strong attention to detail.
NOTE: We encourage applications from all qualified candidates. We have a great record of accommodating persons with disabilities.
Contact our People & Culture team if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Some of the benefits of working with us:
We are Great Place to Work Certified! Our people work hard for us—so we make sure our benefits work hard for them. Our equitable pay, benefits, and practices prioritize security, health, and well-being while sharing in our business success through variable pay programs and our Employee Stock Ownership Program.
Benefits:
- Company 401K
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Medical, Health Savings Plan, Health Reimbursement account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- We are committed to sustainable business practices and offer opportunities for our employees to support the communities where we live and work.
Education Preferred
Associate's degree or better.
Bachelor's degree or better.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
