Position Summary
We are seeking a dynamic, team-oriented Technical Service Representative who excels in delivering exceptional technical support and customer service. This direct hire role is responsible for responding to customer and field service inquiries, troubleshooting issues, and supporting warranty and parts processes. The ideal candidate is organized, communicative, and thrives in a collaborative environment.
Key Responsibilities
- Respond to technical and parts-related inquiries via phone, email, SMS, and chat
- Assist with processing warranty claims, service requests, and parts returns
- Identify and report product or parts issues, helping to track trends and improve customer satisfaction
- Support the development and maintenance of troubleshooting guides and quality manuals
- Stay up to date on company equipment and product lines to provide accurate support
- Process parts orders and return authorizations for customers and distributors
- Collaborate with internal teams to prioritize and resolve customer needs
Qualifications & Skills
- Strong customer service and communication skills (written and verbal)
- Proficiency in Microsoft Office and general computer systems (experience with AX is a plus)
- Ability to manage multiple priorities and stay highly organized with strong follow-up
- Positive attitude with a team-oriented mindset
- Ability to sit for extended periods and handle a high volume of inquiries
- Knowledge of HVAC and/or refrigeration systems required
What We’re Looking For
- A proactive problem-solver who enjoys helping customers
- Someone who can balance technical knowledge with excellent service
- A detail-oriented individual who takes ownership of tasks and follows through
Why Work with Fuze HR?
At Fuze HR, we connect talented professionals with some of the top companies in the U.S. We offer weekly pay via direct deposit, a supportive office team, and a genuine commitment to your success.
If this sounds like the opportunity for you, we’d love to hear from you!
Apply online today!
Fuze HR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
