Job Title: Customer Service Specialist
Location: Buffalo Grove, IL (fully onsite)
Industry: Manufacturing
Assignment Type: Contract to hire
Pay: $23 - $25 / Hourly
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Job Description:
In this role, you will support customers by ensuring smooth order processing, responding to questions, and resolving concerns efficiently. Success in this position requires a customer-first mindset, technical proficiency, and the ability to adapt in a dynamic work environment.
Key Responsibilities:
- Process and manage daily customer orders received through phone, email, fax, and electronic ordering systems
- Serve as a primary point of contact for customer inquiries, complaints, and service requests
- Drive end-to-end order fulfillment, maintaining accuracy and meeting delivery timelines
- Address customer questions related to shipping, billing, warranties, and product information
- Provide timely, professional responses to customer inquiries, concerns, and service issues
Qualifications:
- High school diploma required
- Minimum of 2 years of customer service, admin, or hospitality experience
- Strong technical skills to keep up with fast-paced training
