Job Title: IT Call Center Specialist
Location: Nashville TN
Duration: Long Term
Rate: $32/hr. on 1099
Responsibilities:
· Must be able to lift at least 50 pounds.
· IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
· People/Customer Service skills required
· Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
· Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
· iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
· Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
· Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
· Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
· Remote support
- MSRA
- RDP
- TEAMs
- Webex
· Hardware Deployment
· ServiceNow
- Ticket management
- Ticket assignment