IT Support Specialist - Entry level

Coronet is seeking a motivated IT Support Specialist to join our team and serve as the frontline of technical support across the organization. This role is ideal candidate is eager to learn, has ability to take ownership, and grow their technical skillset while supporting both end users and core IT systems.

Key Responsibilities

• Serve as the primary point of contact (Level I support) for all end-user technical issues across hardware, software, networking, and telephony systems
• Diagnose, troubleshoot, and resolve technical problems efficiently while minimizing user downtime and maintaining a high level of customer satisfaction
• Manage and document support requests through ticketing systems, ensuring accurate tracking, timely updates, and clear resolution history
• Set up, configure, and deploy workstations, equipment, and related infrastructure, including clean and maintainable cable management and installations
• Support and maintain internal systems, business applications, and IT infrastructure, escalating complex issues to vendors or senior resources as needed
• Maintain accurate records of IT assets and inventory using asset management tools
• Collaborate with IT leadership and team members to address ongoing issues, improve processes, and anticipate future technical needs
• Continuously build technical knowledge through hands-on experience, training, and self-directed learning

Skills & Qualifications

• Strong customer service orientation with the ability to translate technical concepts into clear, user-friendly language
• Demonstrated problem-solving ability with a proactive, ownership-driven approach to resolving issues
• Ability to manage multiple priorities, stay organized, and meet deadlines in a fast-paced environment
• Effective communication skills (verbal, written, and interpersonal) with a collaborative mindset
• Self-motivated and dependable, with the ability to work independently and follow through on tasks
• Willingness to learn, adapt, and accept feedback to continuously improve performance
• Ability to interpret and follow instructions in various formats (written, verbal, diagrams, etc.)
• High level of professionalism and ability to handle sensitive information with confidentiality

Education & Experience

• High school diploma or GED required; additional technical training or certifications are a plus
• 1–3+ years of hands-on experience in IT support, help desk, or related technical roles (internships or entry-level roles acceptable)
• Exposure to Microsoft 365 (including Outlook/Exchange) and Microsoft Teams
• Familiarity with ticketing systems and asset management tools
• Basic knowledge of networking concepts and Windows desktop/server environments
• Experience with application deployment or packaging tools is a plus
• Exposure to Microsoft Azure or cloud environments is a plus
• Bilingual (English/Spanish) is a plus
• Willingness to work flexible hours and travel occasionally (~5%) to regional offices (NYC, DC, Fairfield)