Help Desk Specialist

Our client is a small IT professional services company dedicated to delivering flexible, scalable solutions to our customers around the globe when and where their mission dictates. We partner with our customers to drive innovation, agility, and improved outcomes with our experienced global team. From cybersecurity to operational intelligence, cloud services, software development, and beyond, we are here to help.

Role Summary:

Provides Tier I–II enterprise endpoint and user support within a Microsoft Windows 11 and Microsoft 365 environment. Responsible for troubleshooting hardware/software incidents, supporting Microsoft Intune-managed endpoints, and implementing account/permission controls to maintain the availability and security of enterprise IT systems.

Duties and Responsibilities:

• Provide client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment
• Troubleshoot and resolve desktop hardware/software issues, including OS, applications, peripherals, and drivers
• Perform PC imaging, provisioning, and configuration for Windows endpoints
• Support connectivity troubleshooting across LAN/WAN/Internet environments; apply advanced TCP/IP fundamentals in incident resolution
• Configure and troubleshoot remote printers and automated email systems
• Implement systems security tasks including password management, user/group account administration, and file permission attributes
• Diagnose and resolve issues remotely with speed and accuracy; document root cause and remediation
• Communicate technical information clearly and concisely to non-technical users across all organizational levels

Required Skills and Abilities:

• Technically qualified personnel who can understand, speak, read, and write the English language
• Intermediate-level skills in Microsoft 365 applications to produce required documentation (Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage, and Access)
• Minimum two (2) years of client support experience in a Microsoft Windows-based environment
• Demonstrated experience in troubleshooting and resolving desktop-related issues and end-user problems
• Knowledgeable in PC imaging, connectivity, remote printer setup, and email system troubleshooting
• Strong understanding of Transmission Control Protocol/Internet Protocol (TCP/IP)
• Effective written, verbal, and interpersonal communication skills

Desired:

• Experience supporting DoD end-user computing environments and/or security-controlled networks
• DoD 8140/8570 baseline certification (e.g., CompTIA Security+ CE) when required for privileged access
• ITIL Foundation familiarity

Education and Experience:

Associate’s degree in Information Systems/Computer Science or technically related field; OR three (3) years of technically related field experience in desktop support or network administration.

Certifications:

Must obtain and maintain appropriate Computing Environment (CE) training for supported operating systems and/or security tools/devices.

Security Clearance:

• Active DOD Secret clearance.

Work Environment and Physical Requirements

This position is primarily performed on-site at Fort Sill, Oklahoma. Limited telework may be permitted only if authorized and consistent with contract requirements. Work is generally performed during standard business hours, with occasional after-hours support as needed. Occasional travel may be required to support customer needs at other locations.

Benefits

Our client offers medical, dental, and vision coverage with the majority of the monthly premiums paid by the company. A tax-advantaged health savings account is available with generous employer contributions as well as tax-advantaged flexible savings accounts.

While health benefits are a key offering, we also provide a range of other benefits and perks to support your well-being and professional growth. These include:

Life and Disability Insurance

401(k) Retirement Plan

Paid Time Off

Eleven Holidays

Paid Parental Leave

Paid Bereavement Leave

Paid Jury Duty Leave

FREE Udemy Learning Subscription

Professional Development Opportunities

Tuition Reimbursement

And so much more!