Tech Bus Services Sr Manager

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

The Technology Business Services Sr Manager serves as a key leader in the WIM Technology Business Services organization, running IT as a Business.  The role works cross-functionally, in partnership with other Leaders across Wells Fargo Technology, supporting staffing, sourcing, finances and human capital reporting.

Responsibilities include:

• Lead the implementation and management of strategic supplier management, including facilitation of vendor QBRs, alignment of SLAs and relationship management
• Assists other IT Managers with cultivation and negotiation of external sourcing options for IT and business roles
• Keep abreast of industry trends that have an impact on technology sourcing strategy, through external advisor services and in partnership with Sourcing & Procurement and Vendor Management functions
• Oversees IT workforce management, including sourcing, training and development of staff
• Produce monthly IT performance dashboards in line with tech strategy and benchmark comparisons relating to service operations, talent management, financial management, portfolio management and other strategic imperatives
• Calculates and reports on periodic basis IT performance against defined key performance indications using various tools and techniques
• Manage centralized hiring approach for key technology roles, facilitating interview panels and selection criteria
• Oversee diversity hiring program and pipelines for talent
• Provide resource on-boarding support for training, logistics and procurement of specialized equipment

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will: 

• Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.
• Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

• 7+ years of technology experience
• 5+ years of experience with strategic planning in a technology environment
• 3+ years of experience with leadership in an enterprise technology environment
• 7 + years of experience in one or a combination of the following: strategic planning, initiative management, project management, project delivery, digital product/program management, technology, corporate communications, paralegal, process engineering, or military experience; with a voluntary 2 year minimum career break
• 7 + years of experience identifying, documenting, escalating and resolving issues
• 7+ years of experience conducting project meetings, presentations and status reporting
• 7+ years of leadership or management experience
• 7+ years of technology vendor management experience including hardware, software or professional services
• 7+ years of experience in one or a combination of the following: finance, accounting, analytics or reporting

• Experience managing large or multiple technology development efforts within a major line of business
• Ability to influence across all organizational levels, particularly senior management
• 7+ years of financial services industry experience
• 7+ years of strategic planning and development experience
• Knowledge and understanding of Tableau
• Experience hiring and onboarding internal and external candidates while delivering a positive and engaging candidate experience
• Ability to deliver a positive and engaging candidate experience for internal and external candidates throughout the hiring and onboarding process
• Ability to analyze metrics and articulate data trends both visually and verbally
• Ability to consult with business partners to define key performance metrics, dashboards or scorecards

• Ability to work and adapt to a fast-paced dynamic environment with consistent change
• Facilitation, negotiation and problem resolution skills - ability to build a strong network and relationships at executive levels and with vendor partners
• Ability to establish and maintain working relationships with individuals at all levels

• Ability to travel up to 10% of the time

AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO
NY-New York: 150 E 42nd St - New York, NY
MN-Minneapolis: 550 South 4th St - Minneapolis, MN
VA-Glen Allen: 4340 Innslake Dr - Glen Allen, VA
NC-Charlotte: 300 S Brevard St - Charlotte, NC

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.