Work setup:
- Onsite (El Paso, Texas)
- Dayshift, Mountain Standard Time
- Monday to Friday
- Full-time
Key Responsibilities:
- Review and monitor employment applications for contact center employees
- Maintain relationships with appropriate recruiting resources
- Participate in offsite hiring events
- Develop community partnerships to increase candidate pipeline
- Maintain professional and accurate representation of Teleperformance to candidates
- Pre-screen applicants, schedule and conduct interviews
- Conduct pre-employment testing, reference checks and background checks
- Review and audit new hire paperwork ensuring completion and accuracy
- Communicate employment offers and orientation to new employees
- Maintain recruiting reporting and data i.e., interview/hire ratios or resource data
- Assist in other functions as required by supervisor
- Thrive as a team player in a fast paced, high energy, change oriented environment
Qualifications:
- Minimum 2 years of recruiting and interviewing experience in a high-volume setting required (3 years preferred)
- Bilingual in English and Spanish
- Excellent customer service skills and building rapport with employees, management and vendors
- Excellent verbal and written communication skills
- Must be fast learner and quick problem solver
- Must have the ability to multi-task
- Must have proficiency in Microsoft Office Suite of products (Esp. Excel, Powerpoint, Outlook)
- Experience using Google Suite (Gmail, Gmeet, etc.)
- Willing and able to participate in job fairs
- Ability to think innovatively with regard to recruiting and overall employee experience
- Previous call center experience preferred
- Excellent attendance history is required
- Must pass background and drug tests
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