System Contract Specialist

Why join AVIRE?

Do you have an entrepreneurial mindset? Do you enjoy working in high-growth, high-impact environments? Are you passionate about delivering operational excellence through contract and system management? If so, we should connect!

The Americas AVIRE team is seeking a highly driven individual to support our continued growth by strengthening our contract management processes and system integrity. In this role, you will serve as a key operational partner to Sales, Customer Experience, and Finance teams, ensuring contracts are accurately administered, maintained, and optimized across systems.

Job Summary:

The System Contract Administrator is responsible for the end-to-end administration, tracking, and optimization of customer contracts and system-based contract data. This includes managing contract lifecycles, ensuring data accuracy across internal systems, supporting contract renewals, and maintaining compliance with company standards.

This role acts as a central point of coordination between commercial teams and internal systems to ensure contracts are executed, maintained, and renewed efficiently while providing visibility into contract performance and risks.

The ideal candidate is detail-oriented, highly organized, and experienced in contract lifecycle management within CRM/ERP systems.

What you will do:

1. Create and maintain new customer accounts within internal systems.
2. Administer and maintain customer contracts throughout the lifecycle, including onboarding, execution, renewals, amendments and expirations.
3. Track and proactively manage contract renewal cycles (e.g., SIM contracts, SmartView Hub agreements), ensuring timely follow-up and continuity of service.
4. Ensure accurate contract data entry and integrity within CRM/ERP systems, including pricing, billing terms, duration, and customer hierarchies.
5. Partner with Sales and Customer Experience teams to review, validate, and process contract documentation in alignment with company policies.
6. Monitor and audit contract records to ensure compliance, completeness, and accuracy across all systems.
7. Identify discrepancies or risks in contract data and drive resolution through cross-functional collaboration.
8. Support system-based contract workflows, including approvals, renewals, and amendments.
9. Serve as a point of contact for internal and external stakeholders regarding contract inquiries, status updates, and issue resolution.
10. Recommend and implement process improvements to enhance contract management efficiency and system functionality.
11. Support customer onboarding by ensuring contract and account setup is aligned and complete within systems.
12. Process and manage customer registrations for the company’s online store platform.
13. Meet personal and team qualitative and quantitative targets, as well as contribute to process improvements and initiatives to help drive a best-in-class support.
14. Performs other job duties as assigned.

We want someone who displays:

Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.

Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.

Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more.

Accountability: You take responsibility for your actions, and you deliver on your commitments.

Inclusion: In all aspects of your work, you treat everyone with respect.

Performance Objectives

1. Ensure accurate and timely contract setup, updates, and renewals
2. Maintain high levels of system data integrity through auditing and validation processes
3. Proactively manage contract lifecycle milestones and renewal pipelines
4. Improve cross-functional workflows related to contract administration
5. Provide data-driven insights to support system and process enhancements

Job Skills

• Strong interpersonal and communication skills
• Patience and composure under pressure
• Understanding of contract lifecycle management (CLM) processes
• Excellent analytical and problem-solving abilities
• Strong attention to detail and data accuracy
• Effective communication and stakeholder management skills
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office and CRM/ERP systems (e.g., Dynamics, Salesforce)
• Excellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within, and outside, of the organization
• Ability to use Outlook and Microsoft based programs
• Ability to take customer feedback to enhance end-user experience

Qualifications

• Associate or bachelor’s degree in business administration, Operations, or a related field (preferred).
• 2+ years of experience in contract administration, customer operations, or system data management.
• Experience working in ERP or CRM systems (e.g., Microsoft Dynamics, Salesforce, or similar).

Who is AVIRE?

AVIRE combines 4 market-leading brands (MEMCO, MICROKEY, RATH and JANUS) within the emergency communications and life safety industries. Each brand has a strong market presence, a unique identity, a distinct product range and a long, successful history. AVIRE has Manufacturing and R&D locations in 3 countries, Sales & Marketing in 7 countries, and employs approximately 400 people globally. AVIRE is committed to fostering a diverse and inclusive workplace, where all individual’s unique perspectives and capabilities are valued. We provide equal job opportunities to all applicants and promote fairness in our hiring process.

AVIRE is part of the Halma group (www.halma.com). Halma bets on talent! We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.

Benefits

• Competitive base salary
• Participation in the company bonus plan
• Complete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leave
• Paid time off
• Professional Development training opportunities