Software Application Support Engineer RWF

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

It's an exciting time to be a part of Wells Fargo's Platform Services team.  This newly created position will help shape and transform the support we provide to our Financial Advisors as they interact with their clients.  As an Software Application Support Engineer (Infrastructure Engineer,) you will be responsible for creating and supporting new and existing tools that have direct impact on our client's ability to achieve their financial goals.

Production support activities:

• Site Reliability Engineering: Participate in scope development with relevant Agile teams, focused on resiliency, stability and performance non functional requirements definitions associated to features and stories of your associated product lines.
• Incident Management: Triage incidents, engage partner teams, provide status updates, facilitate business user communication.
• Problem Management: Ticket management for daily tasks and efforts that are brought to support attention. Root cause analysis.
• Batch Management: Facilitate batch job creation, implementation, and change. Update batch schedules. Batch job documentation.
• Change Management: Identify forward schedule of change to applications and environments. Review post change implementation success / failures and create actions plans to remediate if required.
• Monitoring: Implementation of Alerts and Configuration - Customize alerting tools based on application specific thresholds. Enable business transaction monitoring.
• BCP Support: Documentation and coordination efforts to secure application resiliency prior to BCP event. Test execution during scheduled BCP events
• Capacity Management: Support capacity planning initiatives and provide application information to capacity planning teams.
• Audit and Compliance support: Participate in audit activities and provide data to auditors on production environment variables.

RWF Please note that "RWF" is an identifier for internal recruiting purposes only and has no connection to the nature or responsibilities of the job.

• 5+ years of software engineering experience
• 3 + years of development experience with one or more of the following: Java, Perl, Python, or C+
• 1+ year of experience in application performance monitoring and optimization using BlazeMeter, JMeter, Splunk and AppDynamics
• 4 + years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)
• 3+ years of platform engineering experience
• 3+ years of application production support experience
• 3+ years of technical engineering experience with the following core technologies: OS, Application, Database, or Virtual/Cloud
• 2+ years of Agile experience

• An industry-standard technology certification
• Strong verbal, written, and interpersonal communication skills
• Experience developing, supporting or integrating messaging technology such as Solace, Tibco or MQ
• DataPower experience
• 3+ years of Linux experience
• 3+ years of Java experience
• 3+ years of Apache experience
• Knowledge and understanding of lifecycle management, including implementation, maintenance, patching, health checks, capacity planning, and decommissioning
• Knowledge and understanding of AppDynamics
• 3+ years of Splunk experience

• Experience supporting an enterprise-level environment
• Ability to interact effectively at varying levels of the business and technical organizations; including management
• Strong team or technical leadership experience Excellent verbal, written, and interpersonal communication skills
• Strong communication skills and ability to articulate complex material to a diverse audience

• Flexibility to work in a 24/7 environment, including weekends and holidays
• Ability to work on call as assigned

The salary range displayed below is based on a Full-time 40 hour a week schedule.

NC-Charlotte: Min: $84,000 Mid: $120,000
NC-Charlotte: Min: $84,000 Mid: $120,000
MN-Minneapolis: Min: $84,000 Mid: $120,000
MO-Saint Louis: Min: $84,000 Mid: $120,000

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
NC-Charlotte: 300 S Brevard St - Charlotte, NC
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.