Senior Manager Operations Experience

Valvoline Inc.

Lexington, KY

It All Starts with Our People

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores – every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

The Opportunity

Valvoline Instant Oil Change is seeking a results-driven Sr. Manager, Operations Experience to join our team. This role will serve as a strategic resource across our aggregate operations delivering executable, efficient processes in our stores. This role is ideal for a leader who is passionate about process improvement and driving measurable improvements in efficiency and productivity. The role will collaborate with Stores, Field Leadership, Supply Chain, Marketing, Technology/Product, Accounting, Labor Management, and Franchise teams to identify, quantify, and implement process improvement opportunities that enhance performance, reduce costs, support long-term growth, and most importantly deliver value to the customer.

Specific Areas of process improvement:

Inventory Accuracy and Management
Point of Sale and Technology improvements (business cases and requirement documentation)
Equipment and Tools utilized in oil change and services offered
Overall owner of full oil change process known as SuperPro

Key Responsibilities:

Team Coordination – Lead team of SME’s and Managers to identify performance gaps through data analysis and implement solutions that deliver measurable improvements.
Partner with Store center managers to evaluate processes and create solutions.
Serve as a resource in evaluation of new store layouts, equipment upgrades, and process modifications to improve productivity.
Analyze KPI data to uncover operational inefficiencies and financial opportunities. You will service as the point person for optimizing and enhancing our KPI tracking platform.
Quantify improvement opportunities and track ROI of implemented initiatives.
Interpret store performance trends and translate insights into actionable strategies.
Facilitate cross-functional discussions to align departments on business goals.
Plan, schedule, and manage improvement projects, coordinating with vendors and contractors, as needed.
Champion a culture of continuous improvement across all levels of the organization.
Provide coaching and guidance to team members and outside teams on problem-solving methodologies (Lean, Six Sigma, Kaizen).
Engage stakeholders to ensure alignment on improvement priorities and execution.
Other responsibilities as determined by Valvoline

Experience:

Bachelor’s degree in Industrial engineering, Operations Management, or related field preferred.
10+ years of experience in operations, inventory accuracy and continuous improvement leadership.
Proven experience in technical coordination, project management, or related roles (5 years)
Six Sigma Black Belt preferred
Demonstrated ability to lead through influence rather than authority — you coach, elevate, and empower team members by serving as a trusted thought partner. You take pride in helping others succeed, guiding decision‑making behind the scenes.
Extensive knowledge of processing improvement tools (Figma, Vizio, statistical analysis tools)
Ability to understand and then influence and support process improvement opportunities across operations.
Prior plant management and area/regional operational leadership experience is a plus.
Planogram design experience preferred
Strong analytical mindset with proven ability to quantify and deliver measurable improvements.
Skilled in interpreting operational data, KPIs, and financial metrics.
Excellent communication and stakeholder engagement skills.
Ability to work independently and collaboratively across teams.
Financial acumen with the ability to identify and quantify cost-saving opportunities.
Proficiency with the MS Office suite of products
Strong written and verbal communication, including technical reporting.
Excellent presentation skills
Comfortable working in both field and office environments.
Comfortable with up to 10-20% travel
Must be authorized to work in the U.S.