Senior Director of Product

Hello, potential PriceSmart candidate. We’re on a mission to hire the very best, and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize the greatest contributions to the company can come from anywhere in the organization, and we know that the next one could be yours!

The Senior Director of Product will lead PriceSmart’s product organization across omnichannel eCommerce, membership, payments, B2B, and other Digital Experience initiatives. This role is pivotal in driving innovation and execution aligned with the Product Operating Model, fostering empowered product teams that deliver exceptional member and business experiences. In addition to leadership responsibilities, this role will personally own and lead one or more high-risk, high-impact initiatives as the product owner, ensuring strategic alignment and successful delivery.

What You'll Do

Product Leadership & Strategy

• Define and communicate a clear product vision and strategy across all digital experience domains.
• Champion the principles of a modern Product Operating Model, focusing on outcomes over outputs – enhancing member experience and impact rather than just delivering features.
• Align product initiatives with business objectives and member needs, ensuring measurable impact.
• Work collaboratively with IT to implement initiatives by providing prioritization and capacity planning assistance

Direct Ownership of High-Risk Initiatives

• Personally act as product owner for one or more high-risk, high-impact initiatives, driving discovery, prioritization, and delivery.
• Lead cross-functional teams to mitigate risks, validate solutions, and ensure successful outcomes for all projects.

Team Management & Development

• Lead and mentor a diverse team including:
• Product Owners (all levels including Director)
• Lead UI/UX and design team
• Foster a culture of collaboration, innovation, and continuous learning.
• Develop career paths and succession planning for product and design talent.

Execution & Delivery

• Own Program Increment planning with Product Owners for quarterly planning and prioritization of initiatives.
• Drive creation of product roadmaps for eCommerce, membership, payments, and B2B solutions.
• Partner with engineering to validate solutions through discovery and experimentation (A/B Testing).
• Implement data-driven decision-making and establish KPIs for product success.

Stakeholder Engagement

• Act as the primary liaison between product teams and business stakeholders.
• Communicate progress, insights, and strategic priorities effectively across the organization.

Who You Are

Experience:

• 10+ years in product management with at least 5 years in leadership roles.
• Proven track record in eCommerce, payments, membership, or B2B environments.
• Experience personally leading high-risk or mission-critical product initiatives.

Skills:

• Strong understanding of modern product operating models and agile methodologies.
• Excellent leadership, communication, and stakeholder management skills.
• Expertise in product discovery and delivery practices.

Education:

• Bachelor’s degree in Business, Technology, or related field (MBA preferred).

Benefits & Perks

We believe taking care of our people is the right thing to do. This is what we can offer for all your hard work:

• Competitive pay
• Medical, Dental and Vision plans
• Employee Assistance Program
• Education Assistance Program
• 401K Company Match
• Life Insurance
• LTD
• FSA/HSA Contributions
• Pet Insurance
• Calm Meditation App
• PriceSmart Membership Card
• BenefitsHub for Employee Discounts
• Fun events
• Employee recognition
• Supportive, nurturing environment with many opportunities for learning and growth
• ...and more!

Our Commitment

We not only embrace and celebrate the diversity of our membership base and communities, but also strive to achieve the same in our employees. At PriceSmart, we are committed to equal employment opportunity, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status or any other class protected by applicable law. We are proud to be an equal opportunity employer.

Get to know us

PriceSmart was founded with a purpose to inspire and impact the lives and businesses of our Members, our employees and our communities through the ethical delivery of the best quality goods and services at the lowest possible prices.

Throughout the years, we have constantly asked ourselves how we can do more and have a greater impact. We want to prove that we are a company that can grow, be profitable and do good in the world, and we have learned that it takes a great organizational culture to achieve that goal.

At PriceSmart, you can look forward to company events, anniversaries celebrating our employees with more than 5 years of tenure (some with over 30!), volunteering and learning opportunities, and just a great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge of building our own culture is on all of our shoulders. That sense of community and belonging keeps us excited to walk through the door everyday, wherever that door may be, in any of our 13 countries.