We are seeking an experienced Senior Client Service Associate to join a growing wealth management team supporting high-net-worth individuals, families, and business clients. This role is ideal for a client-focused professional who thrives in a fast-paced environment and enjoys partnering closely with financial advisors to deliver an exceptional client experience.
Key Responsibilities
- Provide administrative, operational, and client service support to financial advisors
- Coordinate new client onboarding, account openings, transfers, and account maintenance activities
- Process money movement requests, advisor-directed trades, and other account transactions
- Serve as a primary point of contact for client inquiries via phone, email, and in-person interactions
- Support financial planning activities, client review meetings, and follow-up action items
- Maintain CRM records and client data while ensuring accuracy and compliance
- Research account and security information through custodial and back-office systems
- Monitor required minimum distributions (RMDs) and assist with retirement plan-related service requests
- Develop and maintain operational workflows and support continuous process improvement initiatives
- Ensure all client documentation meets regulatory and firm compliance standards
Qualifications
- 3+ years of experience supporting financial advisors within a wealth management, RIA, broker-dealer, or similar environment
- Experience working directly with high-net-worth clients
- Strong understanding of account administration, transfers, and client service operations
- Familiarity with CRM platforms such as Salesforce
- Proficiency with Microsoft Office applications
- Experience with financial planning software such as eMoney is a plus
- Exceptional organizational, communication, and relationship-management skills
- Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism
- Bachelor's degree preferred
Preferred Qualifications
- Series 7 and 63 licenses
- Experience with Morningstar Advisor Workstation
- Familiarity with Kestra platform
- Series 24 license
- Knowledge of 401(k) plan administration and participant support