Salesforce Consultant

Harvey Nash
Nashville, TN

Job Title: Salesforce Business Analyst

Location: Nashville, TN

Duration: 6 Months Contract to Hire.


ITS Security Requirements:

  • Due to federal contract/security requirements, this position may be filled only by individuals authorized to work in the U.S. without sponsorship and who meet specific eligibility criteria.
  • Selected candidates must agree to and sign the ITS Non-Disclosure Policy, ITS Employee Security Policy and successfully pass a Criminal Record Background Check performed by the Metropolitan Nashville Police Department that includes:An identity verification
  • A state of residency check for the last ten (10) years
  • A National Criminal Information Center (NCIC) record and fingerprint check


Job Description:

  • Application support for assigned systems (hubNashville, HR Benefits).
  • Manage the day-to-day enterprise application functionality, including system administration and system configuration for the applicable systems.
  • Support customer requests for configuration, implementation, and enhancement.
  • Troubleshoot and resolve enterprise application issues for supported systems.
  • Application testing, including the development of test plans and test cases and troubleshooting the application.
  • Application training for supported applications (coordination, scheduling, instruction, preparation)
  • Data management and monitoring, including archiving and purging processes where appropriate, monitoring/reviews of data or jobs queues and jobs, preparation and request of data updates outside operational user’s security, copying/backup processes.
  • Schedule and distribute reports as requested (administration, monitoring/reviews, requesting.)
  • Support and maintain application interfaces/integrations as needed.
  • Annual/Quarterly software or setup maintenance for supported applications.
  • User profile and license audits for assigned systems.
  • Review current business processes and make recommendations for process improvement.
  • Support project manager and team in configuration, implementing and maintaining of enterprise applications being implemented.
  • Assist in researching selected enterprise applications functionality and apply identified information where appropriate.
  • Prepare requirements using interviews, document analysis, requirements workshops, business process descriptions, business analysis, tasks, and workflow analysis.
  • Project task and analysis work for enhancements and/or issues related to customer and vendor applications.


Minimum Qualifications:

1-2 years of business analyst or system administration experience in a software application or system matching up with the typical duties above for skill sets and experience.


Preferred Knowledge/Skills/Abilities:

  • Below are preferred experiences, knowledge or skills for the candidate: Some experience with the Salesforce application
  • Some Business Analysis experience


  • Licenses/Certifications Required: Valid "Class D" Driver's License

// // //