Salesforce Consultant

Job Title: Salesforce Business Analyst

Location: Nashville, TN

Duration: 6 Months Contract to Hire.

ITS Security Requirements:

• Due to federal contract/security requirements, this position may be filled only by individuals authorized to work in the U.S. without sponsorship and who meet specific eligibility criteria.
• Selected candidates must agree to and sign the ITS Non-Disclosure Policy, ITS Employee Security Policy and successfully pass a Criminal Record Background Check performed by the Metropolitan Nashville Police Department that includes:An identity verification
• A state of residency check for the last ten (10) years
• A National Criminal Information Center (NCIC) record and fingerprint check

Job Description:

• Application support for assigned systems (hubNashville, HR Benefits).
• Manage the day-to-day enterprise application functionality, including system administration and system configuration for the applicable systems.
• Support customer requests for configuration, implementation, and enhancement.
• Troubleshoot and resolve enterprise application issues for supported systems.
• Application testing, including the development of test plans and test cases and troubleshooting the application.
• Application training for supported applications (coordination, scheduling, instruction, preparation)
• Data management and monitoring, including archiving and purging processes where appropriate, monitoring/reviews of data or jobs queues and jobs, preparation and request of data updates outside operational user’s security, copying/backup processes.
• Schedule and distribute reports as requested (administration, monitoring/reviews, requesting.)
• Support and maintain application interfaces/integrations as needed.
• Annual/Quarterly software or setup maintenance for supported applications.
• User profile and license audits for assigned systems.
• Review current business processes and make recommendations for process improvement.
• Support project manager and team in configuration, implementing and maintaining of enterprise applications being implemented.
• Assist in researching selected enterprise applications functionality and apply identified information where appropriate.
• Prepare requirements using interviews, document analysis, requirements workshops, business process descriptions, business analysis, tasks, and workflow analysis.
• Project task and analysis work for enhancements and/or issues related to customer and vendor applications.

Minimum Qualifications:

1-2 years of business analyst or system administration experience in a software application or system matching up with the typical duties above for skill sets and experience.

Preferred Knowledge/Skills/Abilities:

• Below are preferred experiences, knowledge or skills for the candidate: Some experience with the Salesforce application
• Some Business Analysis experience

• Licenses/Certifications Required: Valid "Class D" Driver's License