Sales Engineer Manager

Job Summary:

The Sales Engineer Manager leads the Sales Engineering team responsible for designing and packaging low-voltage and network solutions for customer projects. These solutions include structured cabling (copper and fiber), access control, surveillance, guest entry systems, IoT/Smart Home, audio/video, and network infrastructure.

This role bridges Technology & Design and Sales, managing Sales Engineers who support the full sales cycle—from site surveys and solution design to technical proposals and project handoff. The Sales Engineer Manager ensures proposal accuracy, alignment with company standards, and strong collaboration across teams to support revenue growth and successful client outcomes.

Key Responsibilities:

Team Leadership

• Manage and mentor the Sales Engineering team, including workload planning and project assignments.
• Conduct 1:1s, performance reviews, and development planning.
• Serve as the primary escalation point and coordinate with cross-functional teams.
• Partner with leadership on team structure, hiring, and succession planning.

Sales Engineering Operations

• Oversee site surveys and technical assessments to evaluate infrastructure and project requirements.
• Ensure high-quality technical proposals including D-Tools proposals, Bills of Materials (BOMs), and Scope of Work (SOW) documentation.
• Review complex proposals to validate scope, design approach, and pricing alignment.
• Maintain standardized templates and workflows to improve proposal quality and efficiency.

Cross-Functional Collaboration

• Partner with Sales leadership to prioritize opportunities and assign Sales Engineering support.
• Participate in client calls, presentations, and design workshops for complex opportunities.
• Ensure smooth handoff from Sales to Implementation, Field Operations, and Technology & Design teams.
• Collaborate with internal teams to refine technical standards and improve future designs.

Standards & Continuous Improvement

• Maintain standards for low-voltage and network system design.
• Support training and development for the Sales Engineering team.
• Track proposal metrics, turnaround times, and margin performance to identify process improvements.

Qualifications:

• 7+ years of experience in Sales Engineering, Systems Design, Network Engineering, or similar roles.
• 2+ years of leadership or management experience preferred.
• Experience with low-voltage systems, networking, or ISP infrastructure, ideally in multifamily environments.
• Strong knowledge of network fundamentals (TCP/IP, switching, routing) and structured cabling.
• Ability to interpret construction documents and network designs (layouts, riser diagrams, device schedules).
• Proficiency with Microsoft Office, Bluebeam, D-Tools, or similar design/proposal tools; WiFi planning tools are a plus.
• Strong communication, organization, and client-facing skills.

Physical Requirements:

• Ability to conduct site walks in construction environments.
• Up to 5% travel for client meetings or industry events.
• In-office collaboration at least 3 days per week.
• Extended periods of desk/computer work.