Confidential Job Description: Regional Operations Manager (Multi-Unit)
Role: Regional Operations Manager
Location: Austin, TX (Greater Metro Area)
Compensation: $75,000 – $80,000 Base + Performance-Based Quarterly Bonuses
The Opportunity
Take full operational command of a high-performing, three-unit retail service portfolio in the Austin market. This is not a "turnaround" project; these locations are highly profitable with lean, industry-leading operating expenses.
As the owner pivots toward aggressive market expansion, you will step in as the primary leader. You will own the P&L, drive margin optimization through data-driven pricing strategies, and scale the team to ensure the business thrives independently of ownership.
Core Responsibilities
P&L & Financial Strategy
Drive Profitable Growth: Manage financial performance across three established locations with varying revenue profiles.
Margin Optimization: Analyze service mix and pricing to expand current margins; build financial analytics to track profitability per category.
Supply Chain Management: Oversee parts procurement to leverage better vendor pricing and minimize waste.
Leadership & Talent Development
Direct Oversight: Lead and develop four Unit Managers and their respective technical teams.
Full Lifecycle HR: Own hiring, performance management, and compensation strategy.
Technical Upskilling: Coach specialized trainers to double the volume of high-margin technical services.
Systemization: Implement scalable training programs to turn "tribal knowledge" into repeatable systems for new hires.
Operational Excellence
Field Leadership: Conduct weekly on-site coaching to enforce brand standards and operational rhythms.
Sales Conversion: Drive lead-to-sale conversion from 20% toward a 40% target through value-based selling.
Expansion Readiness: Prepare operational systems and staff for a new location launch scheduled for late 2026.
Success Metrics
30 Days: Establish accountability rhythms with managers and identify "quick win" operational improvements.
60 Days: Implement new reporting systems and reduce ownership’s operational burden by 50%.
90 Days: Achieve full operational autonomy. Success is defined by measurable revenue growth, lead conversion lift, and margin expansion through optimized service mixes.
Candidate Profile
You are a "Systems Builder":
You don't just solve problems; you build the process that prevents the problem from recurring. You document everything so it can be replicated across 10 units as easily as three.
You are Data-Driven:
You can read a P&L in 15 minutes and immediately identify the levers that need to be pulled to increase EBITDA. You connect daily floor actions to monthly financial results.
You Crave Ownership:
This is a role for a leader who wants to be treated like a partner. You accept full accountability for results and thrive when given the authority to make real decisions.
Required Experience
3–5 years of multi-unit management experience in retail, tech service, or automotive sectors.
Proven track record of improving unit-level profitability and scaling teams.
Strong analytical background with the ability to build and interpret financial reports.
Experience in franchise operations or high-growth small businesses is a plus.
Bilingual (Spanish) is a significant advantage given the local customer base.
Compensation & Benefits
Base Salary: $75,000 – $80,000.
Performance Bonuses: Quarterly incentives based on revenue growth, conversion targets, and margin expansion.
Benefits: Health insurance contribution, PTO, and mileage/phone reimbursement.
Growth Path: Clear opportunity for expanded oversight as the portfolio grows in the Central Texas regio