RCSA Platform Management - Control Officer

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

The Control Officer is tasked with providing support within the Chief Control Executive Risk and Control Self-Assessment (RCSA) team to ensure effective frameworks are established as well as to ensure that significant and emerging risks are captured properly as they arise. This position sits within the Strategy, Planning and Governance organization and will support Platform Management activities aligned with the enterprise RCSA program and in coordination with Enterprise Risk Identification and Assessment (ERIA), Operational Risk Events (ORE), Internal Control Program (ICP), Foundational Risk Components (FRC), front-line monitoring and Evidence Based Control Evaluation (EBCE) program areas as required to drive the implementation of Wells Fargo’s policies across all business groups and enterprise functions. This role will partner with executive management to define and deliver initiatives and platforms across RCSA and will build relationships with a wide variety of stakeholders and enterprise partners across all business groups and enterprise functions (BG/EF).

Specific Responsibilities:

• Aid in the enterprise design, implementation and ongoing management of platforms for the RCSA program, in coordination with EBCE, ERIA, ORE, ICP and FRC program areas by providing platform management, development and enhancement across multiple areas
• Support management and development of platform initiatives aligned with the RCSA action plan throughout the full project lifecycle
• Collaborate with the front-line to support execution of RCSA in the platform
• Participate in development and testing of strategic tooling and platforms related to RCSA
• Support platform requirement gathering, collaborating with the front-line and engineering
• Develop use cases, testing, job aids, playbooks, training and other support resources related to RCSA platform
• Monitor RCSA front-line process / procedure implementation execution in platform and escalate platform risks / issues as required
• Manage platform documentation and monitoring related to RCSA assessments
• Develop reports, presentations and materials for a diverse audience of senior leaders, demonstrating ability to draw insights and conclusions from content originating from multiple sources and of various quality levels 
• Document platform improvement opportunities, reporting use cases and overall lessons learned.

IMPORTANT: The position will start remotely, however candidates will be expected to return to a HUB location, or need be within a 40 mile commutable distance from a HUB location, at a future date. Please note: This role is not open to telecommute long term,  location listed in the posting. 

• 7+ years of experience in risk management or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk management

• Strong understanding of RCSA methodology, QC/QA, and reporting
• Clear understanding of risk framework, corporate/business policies, and programs to translate into platforms
• Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders as well as across various levels within the organization.  Experience working in a matrixed environment and the ability to effectively manage and build relationships within the BG/EFs, Technology / Engineering and with Corporate Risk
• Familiar with Agile technology development methodologies
• Self-starter, with a focus on action execution and problem solving
• Ability to prioritize and manage competing priorities without loss of quality or execution
• Strong listening and communications skills (both written and oral) with the ability to convey complex information and ideas, including complex data sets, both simply and clearly 
• Ability to synthesize material from multiple sources to create logically-structured content that clearly communicates the intended topic to a wide range of audiences
• Ethical integrity and demonstrated ability to identify risks and confidently raise issues, escalate early and engage in constructive challenge, doing so independently when necessary
• Demonstrated strength delivering effective solutions from concept to execution
• BS/BA degree or higher, MBA or other advanced degree from a top program preferred
• Experience with Governance, Risk and Compliance platforms such as ServiceNow, Archer, OpenPages, etc. 
• Proficiency in Microsoft Word, Excel, Power Point and SharePoint

• Ability to travel up to 10% of the time

AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX
NC-Charlotte: 401 S Tryon St - Charlotte, NC

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.