RCSA Program Management - Control Sr Officer

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo’s risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

The Control Sr Officer is tasked with providing support within the Chief Control Executive Risk and Control Self-Assessment (RCSA) team to ensure effective frameworks are established as well as to ensure that significant and emerging risks are captured properly as they arise. This position sits within the Strategy, Planning and Governance organization and will support Program Management activities aligned with the enterprise RCSA program and in coordination with Enterprise Risk Identification and Assessment (ERIA), Operational Risk Events (ORE), Internal Control Program (ICP), Foundational Risk Components (FRC), front-line monitoring and Evidence Based Control Evaluation (EBCE) program areas as required to drive the implementation of Wells Fargo’s policies across all business groups and enterprise functions. This role will partner with executive management to define and deliver initiatives and programs across RCSA and will build relationships with a wide variety of stakeholders and enterprise partners across all business groups and enterprise functions (BG/EF).

Specific Responsibilities:

• Aid in the enterprise design, implementation and ongoing program management for the RCSA program, in coordination with EBCE, ERIA, ORE, ICP and FRC program areas by providing program management execution and reporting across multiple initiatives on planned milestones, dependencies and risks
• Lead management of enterprise project / action plan elements assigned to RCSA throughout the full project lifecycle, including measurement / communication of progress, achievements and metrics dashboard reporting
• Provide risk, issue, change management, and dependency management across the RCSA program
• Facilitate development of front-line processes and procedures for RCSA program requirements
• Manage development of RCSA training, job aids, playbooks and other support resources
• Monitor RCSA front-line process / procedure implementation execution and escalate risks / issues as required, ensuring that program requirements are fulfilled
• Drive consistent high quality execution of the RCSA program across all BG/EFs and working across all lines of defense and partner organizations by:
  • Demonstrating strong relationship-building and project management skills
  • Facilitating and supporting teams through the governance and execution of assessments
  • Providing training and day to day support to assessors regarding RCSA methodology
• Manage SharePoint, workflow intake and monitor SLAs related to RCSA program
• Develop status reports, presentations and materials for a diverse audience of senior leaders, demonstrating ability to draw insights and conclusions from content originating from multiple sources and of various quality levels 
• Synthesize insights and conclusions into a cohesive story/executive presentation aligned with enterprise objectives
• Document process and tool improvement opportunities, reporting use cases and overall lessons learned
• Contribute as an advocate for the front-line assessment team to a strategic risk and control platform buildout 

IMPORTANT: The position will start remotely, however candidates will be expected to return to a HUB location, or need be within a 40 mile commutable distance from a HUB location, at a future date. Please note: This role is not open to telecommute long term,  location listed in the posting. 

• 10+ years of experience in risk management or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management

• Strong expertise in RCSA methodology, QC/QA process development, execution and reporting
• Clear understanding of risk framework, corporate/business policies, and programs to translate into plans for the business, function and/or risk type 
• Technical understanding of Corporate Risk operations, processes, and responsibilities
• Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders as well as across various levels within the organization.  Experience working in a matrixed environment and the ability to effectively manage and build relationships within the BG/EFs and with Corporate Risk
• Self-starter, with a focus on action execution and problem solving
• Ability to prioritize and manage competing priorities without loss of quality or execution
• Strong listening and communications skills (both written and oral) with the ability to convey complex information and ideas, including complex data sets, both simply and clearly 
• Ability to synthesize material from multiple sources to create logically-structured content that clearly communicates the intended topic to a wide range of audiences
• Ethical integrity and demonstrated ability to identify risks and confidently raise issues, escalate early and engage in constructive challenge, doing so independently when necessary
• Demonstrated strength delivering effective solutions from concept to execution
• BS/BA degree or higher, MBA or other advanced degree from a top program preferred
• Experience with business intelligence tools such as Tableau, MicroStrategy, Alteryx etc
• PMP, Scrum or other project management certification
• JIRA, MS Project, Clarity or other project management tool familiarity
• Proficiency in Microsoft Word, Excel, Power Point and SharePoint

• Ability to travel up to 10% of the time

NC-Charlotte: 401 S Tryon St - Charlotte, NC
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.