Control Officer - HR Services and Transformation

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application. 

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Human Resources at Wells Fargo is a centralized function that is aligned with and supports the company, lines of business, and functions. The HR organization is responsible for building and implementing strategies, programs, and infrastructure to identify, develop, and retain top talent for the company.

To achieve these goals, the organization supports a range of areas, including the employee experience, consulting, operations/systems/technology, learning, talent planning and development, employee relations, total rewards, and people analytics.

Who we are and what we do at Wells Fargo, individually and as an HR organization, carries tremendous responsibility: HR has a critical role in supporting employees, advancing our company’s culture work, supporting its transformation, and shaping our organization’s success.

Our work each day advances us toward our desired Future State: A focused, flexible, and fast HR organization delivering employee-centric solutions in support of Wells Fargo’s priorities. #HUMANRESOURCEJOB

This is an exciting opportunity to join the HR Control organization as a Control Officer.  

The successful candidate will be a highly motivated team player that has expertise in risk management or related disciplines, is a self-starter who is accustomed to working in complex organizations with a diverse group of stakeholders, and someone who is able to withstand challenges and adapt accordingly. They will also have a demonstrated ability to build and maintain strong credible relationships with key stakeholder groups including leaders within the HR Control team, Enterprise and across the HR organization to achieve success.

Responsibilities of this position include, but are not limited to:
• Provide ongoing monitoring and assessment of operating/control environment 
• Facilitate end to end issue management for issues owned by the business
• Validate action plans and perform sustainability validation of issues owned by the business 
• Perform root cause and theme/trend identification leading to proactive mitigation of issues 
• Primary risk management contact for the function with proven knowledge of controls, services, processes, vendors and systems
• Support the development of a strong risk and control culture within the group
• Continuously engage in discussions with HR partners on strategy, industry trends, organizational changes, and new processes, systems, vendors, projects, and services, to determine impact and identify and remediate risk issues across all risk types
• Collaborate with and counsel HR partners on control design and implementation to mitigate all risk types
• Collaborate with and counsel HR partners on matters relating to the identification, formulation, and implementation of Corporate policies, procedures to mitigate risks.
• Proactively counsel HR leadership on new and emerging risks, issue management, and remediation and provides reporting on risks/controls/issues to the respective business leader and Independent Risk Management
• Report findings and develop business cases to influence senior management on the need for controls to mitigate risk. 
• Assess and communicate risk and controls performance reports for senior management, including trend analysis and recommended strategies. 
• Have experience with risk and compliance reporting, systems and tools including but not limited to SHRP, RCSA and other corporate wide practices mandated by the company.

The preferred locations for this position are Charlotte, NC; Des Moines, IA; Irving, TX; and Minneapolis, MN; Phoenix, AZ; Chandler, AZ

• 7+ years of experience in risk management or 7+ years of financial services industry experience, of which 5+ years must include direct experience in risk management

• Audit or internal controls testing experience
• Experience reviewing testing strategies and methodologies; evaluating the adequacy and effectiveness of policies, procedures, processes, initiatives, products and internal controls; and identifying issues resulting from internal and/or external compliance examinations
• Experience working with internal and external auditors and examiners
• Human resources experience
• Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
• Knowledge and understanding of complex regulatory/compliance issues and potential solutions
• Knowledge and understanding of compliance or operational risk
• Knowledge and understanding of human resources policies and processes
• Knowledge and understanding of human resources practices in the financial services industry
• Knowledge and understanding of risk management
• Strong analytical skills with high attention to detail and accuracy
• Strong relationship development skills
• Strong risk management and compliance skills
• Experience with skills documentation including creating process flows, risk mapping, and anchoring
• Experience articulating issues, risks, and proposed solutions to various levels of staff and management
• Business consultation experience in defining key performance metrics, dashboards, or scorecards
• Experience coordinating multiple tasks within aggressive time frames
• Experience identifying key issues, involve affected parties, design solutions, obtain buy-in, and communicate effectively through resolution
• Knowledge and understanding of Wells Fargo Human Resources policies and procedures
• Knowledge and understanding of Shared Risk Platform (SHRP) such as reporting and issue management
• Proven experience with conducting risk and process assessments
• Experience determining the root cause of identified issues
• Knowledge and understanding of Regulatory Risk and Compliance policies and programs
• Advanced knowledge of issue management policy

- Strong Analytics and processing skills
- Six sigma, Black Belt, or Green Belt certification

• Ability to travel up to 10% of the time

NC-Charlotte: 11625 N Community House Road - Charlotte, NC
NC-Charlotte: 8740 Research Dr - Charlotte, NC
TX-Irving: 2975 Regent Blvd - Irving, TX
MN-Minneapolis: 600 S 4th St - Minneapolis, MN
AZ-PHX-Northwest Phoenix: 2222 W Rose Garden Ln - Phoenix, AZ
AZ-Chandler: 2600 S Price Rd - Chandler, AZ

• All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
  
  Relevant military experience is considered for veterans and transitioning service men and women.
  Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits
 

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.