Quality Manager

Quality Manager

Location: Ithaca, NY

Company: Applus+ DataPointLabs

About Us

Founded in 1995 with a mission to test materials for computer-aided engineering (CAE), DatapointLabs today is the premier materials testing company for the product design community. Over 800 product development centers in 34 countries across the globe have come to recognize DatapointLabs as an important partner. Expert understanding of materials at early stages of product design helps reduce expensive try-outs and prevent failures. Our technical teams test over a 1000 materials a year, including plastics, rubber, composites, foam, ceramics, food and metals. The high volume and diversity of testing is done in a stringent ISO 17025 production environment. DatapointLabs offers research-quality material inputs for CAE in a routine five-day turn around. Data are delivered in TrueDigital format on Matereality (www.matereality.com). Fully equipped with modern instruments and expert personnel, DatapointLabs is a center for the science of materials: physical properties of materials in the solid and melt state, including mechanical, rheological, thermal, pvT, viscoelastic, impact, fatigue, and creep.

Description

Fast-paced, growing high-tech company is looking for a motivated, highly organized person who will head up the Quality System of the Laboratory. The Quality Manager will lead a team responsible for the maintenance and growth of the Laboratory’s QMS and ensure compliance with ISO, ASTM, and Nadcap requirements.

Responsibilities

Quality System Management

• Review and approve Quality System documentation. Ensure all aspects of the system are adequately documented.
• Be a liaison between the lab and accreditation bodies. Lead the laboratory through accreditation audits.
• Investigate customer complaints and implement measures toward resolution.
• Manage Calibration scheduling to always maintain equipment within current calibration.
• Manage internal machine verification scheduling and analyze and monitor trends from machine outputs (SPC charts)
• Assign ID#s to new equipment.
• Oversee training and qualification of personnel.

Help review incoming work to get testing started in a prompt manner.

• Review orders to ensure all testing can be completed in the required timeframes.
• Work with sales personnel to ensure all customer requirements are accurately conveyed to the lab with clear instructions

Perform internal audits of internal processes, testing procedures and methods.

• Manage and lead the Quality Team through the yearly internal audits. Review findings and suggest/implement corrective actions as needed.
• Review and approve test data and issue test reports.
• Additional responsibilities as required.

Prerequisites/Requirements

• Bachelor’s degree, preferably in a technical field
• Some mechanical aptitude.
• Working knowledge of Microsoft Suite is required, especially Microsoft Excel and Word.
• Strong interpersonal, time management and organizational skills are a must.

Desired Skills

• Some knowledge of CAD software is desirable but not required.
• Experience working with ASTM and ISO standards.
• Experience working within and/or managing Quality Systems.
• Knowledge of Statistics, particularly for use in SPC.
• Ability to measure and quantify measurement uncertainty and calculate uncertainty budgets.
• Some knowledge in material science (particularly stress-strain behavior, rheological/flow properties and thermal properties)
• Visual Basic for Applications

Applus+ DatapointLabs is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds and provide accommodations at all hiring stages. If you require accommodations, please let us know in advance.

We appreciate all applicants' interest; however, only those selected for an interview will be contacted. No agencies, please.