We are currently inviting applications from candidates in the Tempe region.
As QA Director, you will be responsible for leading the overall quality strategy, vision, and execution across all products and services within the organization. You will oversee all QA function, ensuring that the quality assurance processes and practices align with the company’s objectives and deliver high-quality, reliable software. You will lead and manage the QA team, establish best practices, and promote a culture of quality throughout the development lifecycle. This role requires both a deep technical understanding and the ability to align quality efforts with business goals.
Making an Impact
In this role, your leadership will have a direct impact on the company’s reputation, customer satisfaction, and overall success. By ensuring that products meet or exceed quality standards, you will help reduce defects, improve user experience, and contribute to more reliable, innovative software. Your ability to define and implement quality strategies will drive process improvements, enhance team productivity, and strengthen the company's position in the market. Your work will also directly influence cost savings by reducing post-release defects, minimizing rework, and optimizing testing resources. Facilitate quarterly business reviews to ensure client SLAs are met and exceeded.
People Leadership
• Evaluate performance and promote career development for one or more QA Managers & Leads.
• Provide support and guidance as needed to other program members (direct reports of QA Managers).
• Ensure that teams have strong and sufficient talent which will lead to maximizing revenue, continually assessing talent needs.
Your Typical Day and Other Key Details
• Conduct performance evaluations, provide coaching, and promote professional growth for QA Managers.
• Align program operations to the company’s vision and direction.
• Oversee budget, ensuring program activities are appropriately funded and managed.
• Evaluate the effectiveness of testing practices regarding contracts and delivery requirements.
• Manage operational changes to ensure adherence to SLAs.
• Ensure that customer feedback is incorporated into operational processes and procedures and drive improvements based on this feedback.
Other accountabilities as assigned.
Qualifications - External
Required
• Education: Bachelor’s degree or equivalent experience
• Industry: 8+ years of hands-on experience in software quality assurance, ideally in the video game industry.
• Management: 5+ years of experience as a QA Manager or Test Manager, with demonstrated experience in growing teams, talent, and operational efficiency.
• Extensive experience in budget planning, resource allocation, KPI tracking, and client relationship management.
• Proficiency in project management tools such as JIRA and Azure Dev Ops.
• Advanced analytical and problem-solving skills, with strong ability to proactively assess and mitigate risks to maintain high operational capacity and effectiveness.
Nice to Have
• Advanced degree in business, computer science, engineering, or a related field.
• A passion for games/gaming.
ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.
A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.
Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.