Director of Quality Assurance

A well-established, mission-driven behavioral health organization in the Finger Lakes region is seeking a Senior Director of Quality Assurance to lead and strengthen agency-wide quality and compliance initiatives. This is a high-impact leadership role and a chance to build, influence, and elevate. You’ll have the support of an experienced team (including a senior QA coordinator) and direct access to executive leadership, while owning the strategy and day-to-day execution of QA initiatives across multiple programs.

Schedule: Full-Time, Exempt | Monday-Friday days (typically 8:00AM-4:00PM) with rotating on-call

What You’ll Do:

• Lead and execute the organization’s Quality Assurance work plan, including audits, compliance tracking, performance monitoring, and continuous quality improvement initiatives
• Ensure regulatory and organizational compliance (OASAS, OMH, DOH, NYS Justice Center), including oversight of incident management, investigations, and reporting
• Supervise, mentor, and support a team of QA professionals (approx. 6–8 direct reports), while contributing to training and onboarding efforts
• Partner with program leadership to analyze data, guide best practices in compliance and safety, and participate in rotating on-call coverage for quality-related incidents

Compensation & Benefits:

• $70-$95k annually, depending on experience and scope of background. The organization is open to a range: whether a seasoned leader, or a strong QA professional ready for the next step.
• Health, dental and vision coverage with low employee contributions
• 403(b) retirement plan with employer contribution after one year
• Generous PTO starting at 4 weeks, increasing annually

Additional Details:

• Minimal travel: all local (generally within 10-15 miles)
• Rotating on-call coverage (shared across leadership; not constant, but you are the point person when needed)
• Strong internal support structure and collaborative leadership team

What We’re Looking For:

• Strong Quality Assurance experience required, ideally within behavioral health or human services
• Leadership or supervisory experience preferred, or clear readiness to step into a leadership role
• Working knowledge of regulatory and compliance standards (OASAS, OMH, DOH, etc.)
• Bachelor’s degree preferred (or equivalent experience), along with strong communication, analytical skills, and a valid NYS Driver’s License

To be considered, please visit our website at www.medscribe.com and select apply now or paste this link into your browser to access our application: https://www.medscribe.com/apply/online-application/ and reference job number 42326.

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Med-Scribe is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Med-Scribe prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Med-Scribe conforms to the spirit as well as to the letter of all applicable laws and regulations.