Project Support Coordinator

Job Title: Backlog Project Coordinator

Location: Colorado Springs, CO

Industry: Social Services

Pay: $18 – $21 per hour

Benefits: The position is eligible for medical, dental, vision, and 401(k).

Contract-to-hire (6-8 month contract, with potential for hire)

About Our Client

Addison Group is partnering with our client, a respected organization in the human services space, to hire a team of Backlog Project Coordinators. This project will support a large operational initiative focused on completing time-sensitive administrative and documentation tasks related to member services.

This is a contract-to-hire opportunity, and our client plans to convert successful contractors to permanent employees after approximately 6–8 months.

Job Description

The Backlog Project Coordinator will assist with completing high-priority operational tasks tied to member service plans and documentation compliance. This role involves reviewing records, coordinating updates to care plans, processing authorization requests, and ensuring documentation aligns with regulatory requirements.

The position requires strong attention to detail, consistent documentation practices, and the ability to manage multiple administrative processes simultaneously.

Key Responsibilities

• Review documentation and system records to process prior authorization requests and ensure compliance with regulatory guidelines.
• Track and manage updates related to member care plans, including documenting changes and coordinating service plan revisions when needed.
• Monitor implementation of person-centered service plans, ensuring services align with individual needs and identifying when adjustments are required.
• Maintain accurate records and progress updates for authorization requests, revisions, and related tasks.
• Communicate with internal teams and external partners to gather information needed to complete documentation or approvals.
• Conduct follow-ups with members or internal teams as needed to support documentation review and case updates.
• Complete daily reporting on assigned work to ensure project progress and accuracy.

Qualifications

• Bachelor's Degree or 5+ years of professional working experience.
• Customer service experience.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• High level of accuracy and attention to detail when reviewing documentation.
• Comfortable learning new systems and navigating databases or documentation platforms.

Additional Details

• Schedule:
• Monday – Thursday: 7:30 AM – 5:00 PM
• Friday: 7:30 AM – 11:30 AM
• Work Environment: Hybrid
• The majority of work can be completed remotely, but discretion for hybrid remote work remains at the discretion of the supervisor and needs of members
• Onsite for training and meetings required
• Employment Type: Contract-to-Hire (6–8 months with potential for permanent hire)

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.