Patient Service Representative - Operator - Full-Time

Patient Service Representative - Operator

Granger Medical Clinic is one of the largest independent, physician-owned medical clinic groups in Utah. Care is our mission. It's our shared vision.

We are in need of a full-time Patient Service Representative - Operator to work with our Optometrist in the Population Health Department. We are looking for a friendly, pleasant, professional person to join our team. The main role of the Patient Service Representative - Operator will be to handle incoming phone calls and scheduling for our Optometrist as well as doing outbound calls to our patients due for their annual diabetic eye exam and requesting records for exams done at outside clinics. This position is based in our administrative offices, not within the Optometrist's clinic, and is a completely phone-based job.

Granger Medical Clinic offers competitive wages, potential for quarterly bonuses, and excellent benefits.

Schedule: Monday - Friday, 8:00 a.m. to 5:00 p.m.

*Opportunity to work from home or hybrid schedule between home and office locations.

Pay: $20/Hr

Knowledge, Skills, and Experience:

• High School Graduate or equivalent
• Excellent customer service, communication, multi-tasking and organizational skills
• Typing / key-boarding skills
• Basic Excel skills
• Must be a team player and enjoy working with people
• Must be able to read, understand and communicate in English
• Additional languages helpful

Essential Functions and Duties:

• This is a back office PSR position - not as much direct patient experience.
• Answer telephones in a professional manner.
• Scheduling appointments in accordance with established procedures.
• Communicate professionally both verbally and in writing with physicians, clinic staff and patients regarding their appointment scheduling and other needs.
• Record all demographic information necessary to contact patient and/or bill insurance carrier for services provided.
• Outbound calls to patients identified as needing a diabetic eye exam.
• Requesting and importing records for eye exams done elsewhere and updating patient history.
• Assisting with outreach efforts to patients identified as needing Annual Wellness Visits, Mammograms and other preventative health screenings.
• Other duties as assigned.

Education and Experience:

• High School Graduate or G.E.D. equivalent
• 1- 2 year of Medical Receptionist or Patient Service Rep experience preferred
• 1-year Medical Front Office experience preferred

Physical Requirements and Working Conditions:

• Standing and walking for extended periods
• Lifting up to 50lbs
• Repetitive motion associated with operating a computer and other office equipment
• Inside, climate-controlled working conditions

Granger Medical Clinic offers competitive wages and excellent benefits. Benefits include:

• Vision
• Dental
• Medical
• Sick Leave
• Paid Time Off
• Life Insurance
• Paid Maternity Leave
• Tuition Reimbursement
• Short- and Long-Term Disability
• Employee Assistance Program (EAP)
• Health Savings and Flexible Spending Accounts
• 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

The salary range listed is the base salary range offered for this position. Actual salaries may vary depending on factors including but not limited to work experience, education, and/or skill level.

Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.