Hospital Answering Service Operator

Customer Service Representative – Healthcare Call Centre (Essential Role)

We are seekinghigh‑calibre Customer Service Representativesto support a 24/7 healthcare call centre environment. Representatives will handlehigh‑volume inbound callsfrom patients, doctors’ offices, hospitals, and smaller medical clinics. This role is critical to patient care and clinic operations and is considered anessential position.

This opportunity is best suited for individuals who arereliable, professional, eager to learn, and committed to long‑term employment.

Top Must‑Have Qualities

• Strong desire to learn– avid learners who take feedback well and grow quickly
• Competitive edge & strong work ethic– motivated to meet and exceed KPIs
• Schedule flexibility– must have10 hours of daily availabilityto be scheduled
• Positive, professional attitude– calm and confident on sensitive calls
• Proven job tenure– consistent work history with demonstrated reliability
• Near‑perfect attendance– reliability is critical for this role

Candidates without strong attendance or proven tenure will not be considered.

Key Responsibilities

• Answer high‑volume inbound calls from patients and medical professionals
• Determine the appropriate on‑call provider for hospitals and clinics
• Accurately locate and verify provider contact information using internal databases
• Triage and route calls to the correct medical professional or department
• Maintain professionalism and empathy while handling sensitive patient information
• Meet performance metrics, including85% of calls answered within 30 seconds

Required Skills & Experience

• Call centre or high‑volume customer service experiencerequired
• Strong phone presence with clear, confident communication skills
• Ability to type 40+ WPMwhile actively engaging on calls
• Experience handling sensitive or high‑stakes conversations
• Demonstrated reliability and strong attendance history
• Ability to remain calm and focused under pressure

• Familiarity withmedical terminology
• Previous healthcare or medical call centre experience

Schedule & Training Requirements

• Training Schedule:Typically10:30 AM – 6:30 / 7:00 PM
• Training Duration:Approximately2–3 weeks
• Attendance during training is mandatory
  • ❗Any missed training days will result in removal from the class

• Must workSunday shifts
• Off days: Saturday + one weekday
• Must be flexible to work between 7:00 AM – 6:00 PM
• This is a 24/7 operation, including:
  • Holidays
  • Inclement weather
  • Emergency coverage

Important Worksite Notes

• No free parking available for first shift
• Public transportation is strongly encouraged

Job Type & Location

This is a Contract to Hire position based out of Boston, MA.

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Boston,MA.

This position is anticipated to close on May 8, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.