The City of La Habra, Human Resources Department is recruiting to fill the position of a Part-Time Bilingual Receptionist to greet and assist visitors and the public at the reception desk in the main lobby of City Hall and to provide primary coverage for the VoIP (Voice over Internet Protocol) phone system. This recruitment willestablish an eligibility list for future openings. This is a part-time position and is scheduled to work approximately 25 to 28 hours per week. Hours may vary based upon the needs of the department.
****The current recruitment is for an afternoon position, from 1:00 p.m. - 6:00 p.m.****
ABOUT THE CITY:
City of La Habra is located at Orange County's northernmost corner; La Habra today encompasses 7.3 square miles, with a population of nearly 62,000. A quiet bedroom community, it is conveniently located within an hour's drive of many beaches, mountain, and desert recreation areas. The City is known for the Tamale Festival, Corn Festival, Citrus Fair, and the Children’s Museum and Depot Theatre. To learn more about the City of La Habra, please visit:www.lahabraca.gov.
ABOUT THE DEPARTMENT:
The mission of the Human Resources Department is to partner with City Departments to attract, retain and develop an effective workforce dedicated to delivering high quality services to the La Habra community.
The Human Resources Department oversees the administration of the merit pay system and other employee relations ordinances, resolutions, rules and regulations, by providing recruitment, testing, eligibility list certification, and Equal Employment assistance. Human Resources administers the personnel rules and regulations, processes grievances and complaints, and represents management in employee relations. Additional responsibilities include establishing and administering employee training programs and employee group benefit programs. Human Resources assists employees in matters of workers’ compensation claims and also processes liability claims.
ABOUT THE POSITION:
Under supervision, the Bilingual Receptionist provides customer service to the public in person and over the phone; responds to requests for information and services; directs customers to appropriate City operations; responds to phone calls and screens inquiries; performs clerical assignments including typing, filing, and computer data input; and performs other related duties.(Duties may include, but are not limited to the following):- Greets and assists visitors and the public at the reception area; and directs them to the appropriate City operations.
- Provides primary coverage for the VoIP (Voice over Internet Protocol) phone system.
- Operates a phone system, receives incoming calls, and makes connections.
- Receives and responds to a high volume of phone calls, and screens inquiries.
- Provides information about the City.
- Performs filing and clerical support.
- Operates modern office equipment, including a computer with associated software.
- Performs other related duties as required.
QUALIFYING KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of:- Customer relations and public relations techniques, including phone etiquette.
- Microsoft Office and Outlook.
- Office methods, procedures, practices, and equipment.
- Basic record keeping methods.
Skill and Ability to:- Provide excellent customer service to all those contacted in the course of performing job duties.
- Interact with a wide variety of customers while maintaining a professional demeanor.
- Learn VoIP (Voice over Internet Protocol) phone system.
- Speak clearly and use appropriate phone etiquette.
- Work under pressure and handle a large volume of public contact and phone calls.
- Learn City departmental operations in order to direct service requests to the appropriate source.
- Communicate effectively with individuals from diverse backgrounds.
- Receive, screen, and direct questions and phone calls to the appropriate source.
- Exercise judgment and tact in dealing with the public in difficult situations.
- Establish and maintain effective working relationships with others.
- Operate a computer and use Microsoft Office products.
- Understand and follow oral and written directions.
- Maintain accurate records.
- Speak, read, and write in English and Spanish.
- Work independently.
EDUCATION/EXPERIENCE REQUIREMENTS:Combination of education and experience providing the qualifying knowledge, skills, and abilities required for this position. Graduation from high school or equivalent, customer service experience working with the public at a front counter or reception area, and bilingual (English/Spanish) skills are required.
PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENTThe physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDSWhile performing the duties of this class, employees are frequently required to sit, stand and walk; talk and hear, in person and by telephone; use hands to finger, handle, feel or operate standard phones and keyboard. Specific vision abilities required by this job include close vision and the ability to adjust focus.
MENTAL DEMANDSWhile performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; work with frequent interruptions; and interact with City managers, staff, vendors, the public and others encountered in the course of work. Must have a positive attitude and outlook at all times.
WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions, and the noise level is usually quiet. At times, the work environment is moderately noisy, as the employee will be working in the Public Lobby of City Hall.
SPECIAL CONDITIONSPublic Employee Disaster Service Worker:In accordance with Government Code Section 3100, all La Habra city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.
INTERESTED IN APPLYING?
To be considered for this opportunity, please submit a City application online through the Human Resources Department webpage athttps://www.governmentjobs.com/careers/lahabraca. Applications will be screened and those applicants deemed best qualified will be invited for an oral interview. The final candidate must successfully complete a medical exam, drug screening, employment history verification and will also be fingerprinted.
If any accommodation is needed during the interview, please notify the Human Resources Department at least five days in advance of your scheduled appointment so that we may be able to provide a reasonable accommodation.
This bulletin is not a contract, neither expressed nor implied.
Any provision herein may be modified or revoked.
