FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.
Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect.
Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.
Role Overview:
Operation Manager is responsible for maintaining the stockroom at all times, ensuring that it is organized in a way that makes the selling process seamless and efficient. The Operations Manager ensures the efficient management of Consignment Business, RTV’s, transfers, as well as receiving shipment and inventory and the overall efficiency of the store.
As a Operations Manager you will support both the back of house and front of house operational functions. Front of house you will flex between greeter, runner, cashier, phone answering, and whatever else the store requires during peak and slow seasons. Your role is to support an efficient product flow as well as a best-in-class customer service experience.
Responsibilities:
- Consignment Management
- Weekly audit
- Reporting
- Sales management and tracking of all consignment orders
- Maintain all areas of the store under the direction of management staff
- Work closely with the sales staff and store manager to maintain the sales area, both merchandise and the physical space
- Operate and maintain all stockroom equipment and tools
- Support the salesfloor as needed or as directed by the store manager
- Provide gracious and efficient customer service on the salesfloor
- Execute all activities associated with merchandise shipments
- RTV
- STS
- Receiving
- Steaming and care of all merchandise
- Perform store maintenance and manage store supply levels
- Process all incoming and outgoing packages
- Online returns
- Omni fulfillment
- Damages
- Cycle counts
- Organize store supplies, being aware of inventory levels
- Process transfers on a timely basis
- Maintain awareness and follow the loss prevention, security and safety guidelines
- Promote a strong sense of teamwork by working effectively, respectfully and efficiently with all FRAME associates
Skills & Qualifications:
- Experience working in a stockroom and with inventory is required
- Exceptional time management skills, high level of ownership, and self-awareness
- Must be able to lift, carry, or otherwise move objects weighing up to 15 pounds when merchandising sales floor using ladders or stairs
- High School Diploma or GED required
Physical Requirements:
- Regularly stand and move throughout the sales floor and stockroom for extended periods of time.
- Lift, carry, push, or pull merchandise and equipment weighing up to 15 pounds on a regular basis and occasionally up to 25 pounds.
- Bend, stoop, kneel, reach, and climb ladders or stairs while handling merchandise or performing stockroom duties.
- Safely operate stockroom equipment and tools.
- Perform tasks such as unpacking shipments, steaming garments, organizing inventory, and replenishing merchandise on the sales floor.
- Work in both sales floor and stockroom environments, which may include varying temperatures and limited space.
