Operations & Administrative Director
Reports To: CEO
Location: Dallas, TX
Compensation: $70,000–$100,000, depending on experience and qualifications
About the Role
Would you like a role that has a lot of potential to move up within a 40-year-old company learning and developing new skills to drive business, financial, and operational success? If you are a go-getter, with transferrable skills, and can bring your successes and best practices to the facilities management business, this role may be for you.
The Operations & Administrative Director works closely with the CEO to ensure the day-to-day operations of the business run smoothly. This role keeps internal processes organized, supports service coordination, invoicing, and helps leadership keep key operational priorities on track.
You will work across teams to manage operational workflows, coordinate service requests, and support the administrative functions that keep the organization running efficiently. You will also interact with customers when needed, route issues to the appropriate managers, and follow up to ensure tasks are completed.
This position is a key operational partner to the CEO and helps maintain organization, accountability, and visibility across the business. Experience in janitorial services, facilities management, or other service-based industries is helpful, as the role involves coordinating service-related requests and operational tasks.
This role has a lot of potential to move up within the company learning and developing new skills to drive business, financial, and operational success.
Key Responsibilities
Operational and Administrative Support
- Support the CEO with daily operational priorities and ensure initiatives move forward
- Coordinate workflows to maintain organization and efficiency
- Identify operational issues and work with leadership to address them
- Exercise sound judgment in prioritizing operational issues and determining appropriate next steps
- Maintain organized records, documentation, and operational tracking systems
- Support administrative processes that help daily operations run efficiently
- Coordinate with vendors, partners, or service providers when needed
- Promote clear communication, accountability, and professionalism across teams
Finance Support
- Leverage accounting and bookkeeping skills to provide support with invoicing process flow
- Provide data analytics and reporting as needed, to support CEO in meeting the needs of the growing company and clients
- Utilize strong attention to detail skills to ensure accuracy in a timely manner
Service & Customer Coordination
- Communicate with customers regarding service requests, questions, or concerns to be handled in a timely manner
- Ensure customer issues are handled professionally and directed to the appropriate manager
- Coordinate internal follow-up to ensure customer requests are addressed
Process Improvement & Operational Visibility
- Identify areas where processes can be improved or streamlined
- Recommend improvements to operational processes and service workflows
- Assist with implementing systems or process improvements that support company growth
- Track operational activity and provide updates to leadership
Qualifications
- 5+ years experience in operations, administrative management, and/or business operations
- Strong business and financial acumen
- Proven portfolio of driving financial and operational success
- Experience in janitorial, facilities management, or another service-based industry is preferred
- Strong organizational, analytical, and problem-solving skills
- Excellent problem-solving skills and ability to work within simple and complex environments
- Professional communication skills with customers, managers, and leadership
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Comfort with ticketing systems, CRM platforms, or service management software
- Strong general computer skills and the ability to learn new systems quickly
- Bilingual skills are a plus
