Operations Delivery Specialist

Description

The Operations Delivery Specialist is a hybrid Delivery/Warehouse role responsible for supporting GT Midwest’s local delivery operations and assisting warehouse functions to ensure accurate, efficient, and high-quality service to our customers. This position plays a key role in our VMI (Vendor Managed Inventory) workflow by delivering product to customer drop zones, optimizing route performance, and assisting warehouse staff with picking, packing, and shipping orders.

Requirements

Delivery & Route Operations

• Perform local deliveries to customer drop zones accurately and on time.
• Ensure each delivery is staged properly so the VMI Specialist can perform put-away and scanning later in the day.
• Verify delivery accuracy before departure (count, labels, paperwork).
• Maintain professionalism and strong customer service on all customer sites.
• Conduct daily route inspections (vehicle condition, cleanliness, safety checklist).
• Follow all DOT, GT Midwest, and customer-specific delivery requirements.
• Communicate any delivery issues, delays, or customer concerns immediately to the Operations Supervisor.

VMI Workflow Support

• Deliver products to designated drop zones for customers on VMI programs.
• Coordinate with the VMI Specialist on schedule, drop-zone accuracy, and product staging.
• Capture any customer notes, stocking concerns, or usage changes and report back to the team.

Warehouse Support

• Assist with daily picking, packing, and shipping operations as needed.
• Support inbound and outbound activities (staging, consolidation, organization).
• Follow all GT Midwest Standard Work Instructions for picking, packing, receiving, and product handling.
• Maintain clean, organized warehouse work areas aligned with 5S standards.
• Help replenish fast-moving stock and support warehouse accuracy initiatives.

Quality & Accountability

• Ensure 100% verification of all deliveries loaded onto the truck.
• Assist in reducing picking/packing/shipping errors by following process standards.
• Accurately record any issues or discrepancies found at customer sites or within the warehouse.
• Actively participate in continuous improvement and daily operational alignment.

SKILLS & QUALIFICATIONS

• 1–3 years of delivery, warehouse, or logistics experience preferred.
• Valid driver's license with clean driving record.
• Ability to lift 50 lbs repeatedly, operate pallet jacks, and maneuver warehouse materials.
• Strong attention to detail and accuracy.
• Excellent communication and customer service skills.
• Ability to work independently in the field and collaboratively in the warehouse.
• Basic understanding of warehouse scanning, labeling, and order processing (training provided).