Operations Coordinator

Job Title: Operations Coordinator

Duration: 10 Months

Location: Remote, but MUST be local to Austin, TX

Role Overview:

The Operations Coordinator is a key member of the team responsible for executing the end-to-end process of issuing credits to non-profits, researchers, and academic institutions. This role manages the operational queue in Salesforce, ensures compliance, and serves as the front-line point of contact for award recipients and internal requesters. The ideal candidate is highly organized, detail-oriented, and passionate about providing excellent customer service.

Key Responsibilities:

• Manage the full lifecycle of credit requests using the Salesforce CRM, from initial intake and review to final closure.
• Conduct critical compliance checks, including sanctions screening and anti-bribery verifications, to ensure program integrity.
• Serve as the primary troubleshooter for award recipients, responding to inquiries and resolving issues via email and other channels.
• Communicate clearly and professionally with external recipients and internal program managers.
• Execute the issuance of credits and coupons, coordinating with finance teams as needed.
• Maintain and update core operational documentation, including Standard Operating Procedures (SOPs), user guides, and FAQs.

Qualifications:

Minimum Qualifications:

• 2-4 years of experience in an operations, project coordination, or customer service role.
• Exceptional attention to detail and the ability to manage a high volume of tasks accurately.
• Strong written and verbal communication skills.
• Experience working with ticketing systems, CRMs, or case management software.
• Preferred Qualifications:
• Experience with Salesforce.
• Formal training or certification in customer service.
• Experience working in a remote, globally distributed team.

The salary range for this position is $70,000.00 – 75,000.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

For immediate consideration, please forward your resume to hbennett@synergishr.com.

If you require assistance or an accommodation in the application or employment process, please contact us at hbennett@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.