Office Manager

First State Trust Company

Office Manager

Location: Wilmington, DE (not in the city)

Schedule: Full-Time & Hybrid

About First State Trust Company

First State Trust Company (“FSTC”) is a Delaware chartered trust company with offices in Wilmington, Delaware, and West Palm Beach, Florida. FSTC is rapidly growing.

Since 1982, FSTC has been providing corporate trust, custody, and administration services to trust clients. Formerly known as Citi Institutional Trust Company and dating back to its roots as E.F. Hutton Trust Company, FSTC has concentrated its focus on strategic alliances with world-class financial service firms. Our strategic alliances allow clients to take advantage of FSTC’s independent professional trust administration services, combined with the investment management services of their chosen provider.

Position Responsibilities

We currently have a newly created role for an individual looking to join a rapidly growing firm. FSTC is looking for an Office Manager to join the team to help deliver high quality service and solutions to our clients and our colleagues. In this role you will have broad exposure across the organization. This person must demonstrate proper effort, attitude, and discipline to work in a growing and fast-paced environment. He or she must be service and solutions oriented to fit our growing business. This individual will partner with internal colleagues across our Trust Team, to own, manage and complete various tasks including the following:

• Adhere to service standards for clients & colleagues
• Handle inventory management
• Provide support to our Sales & Client Experience teams
• Answering incoming client calls & inquiries
• Handle incoming and outgoing mail
• Maintain the reception area of Delaware office
• Handle all company social media posts & marketing
• Help with filing and recordkeeping
• Assist in Event planning when needed
• Own, Lead, Manage various projects as assigned
• Provide Notary services to Trust team as needed

Knowledge & Qualifications

• Bachelor’s Degree Preferred
• 2-3 years of relevant work experience
• Strong interpersonal skills
• Strong communication skills
• Strong organizational skills
• Ability to seamlessly multitask
• Professional appearance and demeanor
• Familiarity with basic office software in Microsoft Office Suite
• Ability to operate scanners, copiers, and printers
• Strong Social Media experience & knowledge
• Notary (or become one upon hiring)