ESSENTIAL FUNCTIONS:
- Operation of high level mail equipment: mail inserters, sorters and finishing equipment in an automated high speed/high volume environment. Includes packaging/posting Perform charge-back reporting for postage, air express, local delivery, and faxes
- Perform production mail labeling/mail merge
- Provide mailing address cleanup services (may include use of mail cleansing software)
- Coordinate automated and manual processes for finishing and mailing client materials
- Implement and maintain distribution and tracking systems
- Use of customized software to update/maintain mailing addresses
- Bar code address quality review
- Manage electronic input, packaging activities and posting fulfillment in high speed/high volume operations
- Recommend improvements to achieve cost savings and optimize work flow
- Focal contact for special/unique mailings and shipments
- Use of specialized equipment for material handling if required
- Receive, sort and process mail documents, packages, and supplies. Notify recipients Deliver and pick-up mail on scheduled runs
- Record & process accountable mail information, maintain logs
- Track, trace, and resolve mail problems with USPS, express and local delivery services
- Prepare mail and packages for external shipment and coordinate deliveries and pick-ups (may include USPS pickup/delivery)
- Perform quality checks on outbound mail Validate internal mail addresses
- Bar code address lookup- Use common mail services including fax , air express, postal services
- Fill out shipping forms and/or enter electronically in shipping terminal per the job ticket Perform finishing work on documents to be mailed , such as folding and insertion
- Perform electronic mail distribution (open, mail prep, scan and distribute)
- Perform fulfillment functions, such as assembly, packaging, shipping and tracking of kitted materials
- Follow mailroom security procedures
- Barcode tracking or face scanning incoming mail and packages
- Perform logging, transmission, receipt and timely distribution of faxes
- Shipping and receiving using automated system to track and manage activity
- Monitor/order/replenish supplies inventory, mail and distribution activities
- Send and receive e-mail messages- Arrange alternative courier or shipping services to meet customer requirements
- Fully operate, clean and maintain all shipping and mail equipment
- Contact service on mail and shipping equipment if need occurs
SKILLS:
- Able to lift and move up to 50 pounds
- Able to demonstrate ability to read, write and follow English instructions
- Able to demonstrate PC / Internet Skills Intermediate
- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms
- Perform mail merges
- Intermediate knowledge of MS Word or equivalent (insert images; create and manage tables and columns; edit headers/footers; create forms; create and manage multiple sections
- Intermediate knowledge of MS Excel or equivalent (navigate multiple worksheets within a workbook; create charts/graphs; use basic math functions; create basic formulae)
- Working knowledge of MS PowerPoint or equivalent (open and create basic presentations, open saved, print using different options)
- Working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion or graphic arts applications )
- Basic knowledge of network (e.g., how to add or delete a network printer)
- Basic knowledge of Digital Front Ends
- Functional knowledge of MAC when required by client.
- Determine output packaging per packaging standards (e.g. process for books, tabs, etc.)
- Driving (if required)
- Ability to demonstrate use of mail equipment per training for example :
- Finishing equipment
- Inserters
- Postage meters
- Envelope printers
- Scales
- Pitney Bowes Mail Management systems
- FedEx shipping systems
- Able to demonstrate Customer service and communication skills
- Able to demonstrate ability to manage multiple tasks
- Able to demonstrate ability to perform duties with minimal supervision
- Able to demonstrate ability to perform data entry
- Able to demonstrate use of Production Mail Software
- Able to demonstrate ability to estimate and schedule mailing jobs , including operators, job path and time requirements
- Able to demonstrate ability to train and mentor other Mail client associates
EXPERIENCE:
1-2 years knowledge and experience with mail procedures and operating mail equipment
EDUCATION: Minimum: High School diploma or equivalency
