Reporting Location: 3810 West Fuqua Division:Digital Strategies Section:TECHLink Workdays & Hours:Monday -Saturday 8:00 am - 8:00 pm* (varies) *Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The Houston Public Library seeks an energetic, customer service-oriented individual to provide quality customer service and technology-focused instruction to a diverse customer base for TECHLink. TECHLink locations are technology centers and makerspaces that provide access to state-of-the-art equipment for content creation and building new skills. Successful candidates will have a love of technology and a desire to share it with others, enjoy working with a diverse population, and interacting with customers of all ages.
The Library Technology Service Specialist will:
Perform training and give assistance to customers on using a variety of devices and technologies including multimedia and makerspaces.
Assist customers with registering for equipment use and workshops.
Interact with customers to determine how TECHLink might serve their needs.
Gather or collect information to generate reports, activity logs, etc.
Process data entry activities to update and verify TECHLink customer records.
Promote and assist with innovative library services and programming.
Trouble shoot and resolve moderately complex problems, complaints and/or requests.
Assist with deploying and configuring various software, technologies and equipment.
Conduct outreaches to promote technologies and services offered at community and library events.
Work evening and weekend (Saturday and/or Sunday) hours as needed to ensure adequate coverage for service operations,
Perform other duties as assigned.
Candidates are encouraged to submit a resume and cover letter when applying.
WORKING CONDITIONS Position requires stooping and bending; lifting of library up to 20 pounds. Must be able to move freely. throughout the work space. Moderate analytic ability is required in applying guidelines, policies, and in adapting standard methods to fit facts and conditions. Must be able to effectively communicate orally and in writing.EDUCATION REQUIREMENT Requires a high school diploma or a GED.
EXPERIENCE REQUIREMENT Requires two (2) years customer service experience working in an environment involving various user focused technologies.
LICENSE REQUIREMENTS None**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
PREFERENCES
Proficient computer skills working with both hardware and software.
Proficiency in Microsoft Office and Web2 Technology.
Experience with user focused technologies including 3-D Printing, Embroidery machines, laser cutters, Video/music production, and digital artistry.
Experience working with people of diverse backgrounds.
Ability to communicate effectively orally and in writing.
Strong interpersonal skills and the ability to collaborate with others.
Experience working with children and families.
To better serve our diverse communities, fluency in a foreign language is highly preferred.
SELECTION / SKILLS TESTS REQUIRED Selected interview candidates will be instructed to provide a brief visual presentation. Departmentmayadministerskillsassessmenttest. SAFETY IMPACT POSITION If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 13
APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:www.houstontx.gov.
Toviewyourdetailedapplicationstatus,pleaselog-intoyouronlineprofileby visiting:http://agency.governmentjobs.com/houston/default.comor call 832-393-1472. If you need special services or accommodations, 832-393-1472 (TTY 7-1-1). Ifyouneedloginassistanceortechnicalsupportcall855-524-5627.
Duetothehighvolumeofapplicationsreceived,the HiringDepartmentwillcontactyoudirectly,shouldyoubeselected toadvance in our recruitmentprocess. Allnewandrehiresmustpassapre-employmentdrugtestandaresubjecttoaphysicalexaminationand verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
