Library Technology Service Specialist (Part-Time)

The Houston Public Library seeks an energetic, customer service-oriented individual to provide quality customer service and technology-focused instruction to adverse customer base for TECHLink. TECHLink locations are technology centers and make spaces that provide access to state-of-the-art equipment for content creation and building new skills. Successful candidates will have a love of technology and a desire to share it with others, enjoy working with a diverse population, and interacting with customers of all ages.

The Part Time Library Technology Service Specialist will:

• Perform training and give assistance to customers on using a variety of devices and technologiesincluding multimedia and makerspaces.
• Assist customers with registering for equipment use and workshops.
• Interact with customers to determine how TECHLink might serve their needs.
• Gather or collect information to generate reports, activity logs, etc.
• ProcessdataentryactivitiestoupdateandverifyTECHLinkcustomerrecords.
• Promote and assist with innovative library services and programming.
• Trouble shoot and resolve moderately complex problems, complaints and/or requests.
• Assist with deploying and configuring various software, technologies and equipment.
• Conduct outreaches to promote technologies and services offered at community and library events.
• Work evening and weekend (Saturday and/or Sunday) hours as needed to ensure adequate coverage for service operations,
• Perform other duties as assigned.

Candidates are encouraged to submit a resume and cover letter when applying.

To learn more about TECHLink, please visit https://houstonlibrary.org/techlink.

• Proficient computer skills working with both hardware and software.
• Proficiency in Microsoft Office and Web2 Technology.
• Experience with user focused technologies including 3-D Printing, Embroidery machines, laser cutters, Video/music production, and digital artistry.
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with children and families.
• To better serve our diverse communities, fluency in a foreign language is highly preferred.