Role: Learning and Development Coordinator II
Location: Newport Beach CA/ Omaha NE
Duration: 06 Months
The Learning and Development Coordinator will support the end-to-end coordination of a key enterprise learning program. Maintaining training and user profile records; this role coordinates calendaring and enrollment, tracking, assessments, reporting and customer communications for virtual and in person learning events. Working as a conduit between the Pacific Life learning team and our external vendor they will serve as a subject matter expert in coordinating learning programs, maximizing the utilization of our learning system features to create and manage learning events, training modules, assessments, and reports.
Responsibilities
- Coordinate learning & development program logistics for Talent development programs, to include but not limited to Learning Management System (LMS) setup, calendar scheduling, ordering materials, assigning pre-work, recording attendance, sending evaluations, issuing certificates and other support needed to support the learning experience for participants in partnership with the Talent Development team.
- Raise issues with the senior learning team members that may impact the program of delivery in project meetings
- Manage first line queries from learners in a timely manner via shared mailboxes
- Maintain repository of learning & development document organization and structure in SharePoint Cloud or other collaboration sites as needed
- Work with the Cornerstone Administrative Lead to ensure that the system remains optimized for the roll out of the global programmes
- Support as required with other enterprise programs to cover periods of vacation in the team
- Produce consistent attendance and evaluation reports
Support
- Receives instruction, guidance, and direction from the T&D team
Qualifications/experience
- 3-5 years of experience
- 4-year degree or equivalent work experience
- LMS experience desirable
- Cornerstone
- Outlook
- Excel
- Experience of working in a global or multi located team
