IT Infrastructure Engineer

OculusIT

Hampton, VA

We are seeking a highly skilled Level 3 (L3) Infrastructure Engineer with strong expertise across Wintel and Network technologies. The ideal candidate will act as the final escalation point for complex infrastructure incidents, own root cause analysis (RCA), and provide technical leadership across Microsoft and network environments.

Roles & Responsibilities:

Act as the L3 escalation point for infrastructure incidents and service requests
Administer and troubleshoot Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint
Manage Azure Entra ID (Azure AD), hybrid identity, SSO, MFA, and Conditional Access
Administer Active Directory, Group Policy, DNS, DHCP, and Windows Server environments
Manage and troubleshoot Hyper-V virtualization platforms
Perform server patching, upgrades, security hardening, and vulnerability remediation
Design, implement, and support LAN/WAN infrastructure
Manage switches, routers, firewalls, VPNs, and wireless controller environments
Support firewall technologies such as Palo Alto, Fortinet, and Cisco FTD
Perform RCA for recurring incidents and infrastructure outages
Create SOPs, architecture documentation, and operational procedures
Mentor L1/L2 engineers and provide technical leadership Coordinate with stakeholders, consultants, and technical teams for successful project delivery.

Required Skills:

Strong hands-on experience with Microsoft 365 administration
Expertise in Azure Entra ID (Azure AD), MFA, Conditional Access, and hybrid identity
Strong Active Directory administration and troubleshooting skills
Experience with Windows Server 2016/2019/2022
Strong Hyper-V administration and troubleshooting experience
Solid networking fundamentals: TCP/IP, VLANs, routing, switching, and QoS
Hands-on experience with enterprise switches, routers, firewalls, VPNs, and wireless environments
Strong troubleshooting, incident management, and RCA capabilities.

Qualifications: