Innovation Lab Experience Manager

POSITION SUMMARY

The Innovation Lab Experience Manager owns the end-to-end customer experience for Vertiv’s Innovation Labs—ensuring every visit, demo, workshop, and engagement reinforces Vertiv as the thought leader in system infrastructure for AI Data Centers.  This role is the face of the lab to internal and external audiences, partnering closely with Marketing, Product, Sales, and Branding to curate powerful stories and experiences.

This position will be based onsite at Vertiv's Delaware, OH location.

Responsibilities:

• Own the customer-facing experience across all Innovation Labs.
• Develop and refine customer personas, use cases, and journey mapping.
• Deliver tours, workshops, and demonstrations with technical fluency.
• Partner with Marketing/Brand to embed strategic messaging.
• Manage scheduling, logistics, readiness, and engagement flow.
• Establish governance for the Voice of Customer process.
• Maintain and evolve physical and digital experience environments.
• Collaborate with Product, Advanced R&T, Engineering, and Delivery.
• Lead a team of Ambassadors and event coordinators.

Requirements:

• Bachelor's in Engineering, Marketing, Communications, or related field, MBA preferred.
• 5–10 years experience in technical sales, Customer Experience, product marketing, or solutions engineering.
• Strong communication and technical storytelling ability.
• Experience in data centers or critical infrastructure.
• Proven success with customers at all organizational levels. 

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS:  Safety.  Integrity.  Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

•  Customer Focus

•  Operational Excellence

•  High-Performance Culture

•  Innovation

•  Financial Strength

OUR BEHAVIORS

•  Own It

•  Act With Urgency

•  Foster a Customer-First Mindset

•  Think Big and Execute

•  Lead by Example

•  Drive Continuous Improvement

•  Learn and Seek Out Development

About Vertiv

Vertiv is a $10.2 billion global critical infrastructure and data center technology company.  We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services.  Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.   

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

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