About HYBE America
HYBE America is part of HYBE, a global leader at the intersection of music, entertainment, and technology. We represent some of the world’s most influential artists and continue to expand our creative and cultural impact across the Americas. At HYBE, we believe in the power of music and foster a culture built on Passion, Autonomy, and Trust.
Position Overview
HYBE America is seeking an experienced and motivated IT Support Technician to join our team. This role is ideal for someone with strong end-user support experience, excellent communication skills, and a background supporting environments that include recording studios and audio/visual (AV) systems. The ideal candidate is comfortable supporting both Mac and Windows users in a fast-paced, professional environment.
Key Responsibilities
- Provide day-to-day IT support for both Mac and Windows users (onsite and remote support as needed)
- Troubleshoot, configure, and deploy laptops and workstations
- Support Mobile Device Management (MDM) platforms for device enrollment, configuration, policy enforcement, and compliance
- Support Google Workspace services (Gmail, Drive, Google Groups, etc.)
- Support Microsoft 365 applications (Word, Excel, etc.)
- Troubleshoot hardware, software, and network-related issues
- Support printers, scanners, and print services
- Assist with IT onboarding/offboarding processes, including account provisioning and device setup
- Support and troubleshoot AV and production equipment for conference rooms and recording studios.
- Maintain documentation for systems, troubleshooting procedures, and IT processes
- Coordinate with vendors when needed
- Ensure IT best practices are followed for security, patching, and device management
Qualifications
- 3-4 years of overall IT experience
- Strong experience supporting both Mac and Windows environments
- Hands-on experience building and deploying laptops and end-user devices
- Experience with MDM solutions (Jamf, Intune, Kandji, or similar)
- Experience supporting Microsoft 365
- Experience supporting Google Workspace
- Experience supporting conference rooms, printers, and office hardware
- CompTIA A+ certification
- CompTIA Network+ certification
- Familiarity with IT documentation and ticketing systems
- Strong troubleshooting and problem-solving skills
- Professional communication and customer service mindset
- Ability to prioritize tasks and respond quickly to support needs
- Detail-oriented and organized
- Comfortable working in a collaborative, fast-paced environment
It’s a bonus if you have
- Fluency in Korean and English (verbal and written)
- Experience supporting recording studio environments
- Strong A/V troubleshooting experience (Sonos systems, conferencing equipment, studio hardware/software)
- Ability to work independently and manage multiple priorities
- Fluency in Korean and English (spoken and written)
Technologies/Systems/Software we use
- Google Workspaces administration and support (Admin portal, Google Apps, and Google Sites)
- AWS
- Microsoft 365/Entra ID administration and support (Admin portal and Office suite)
- Microsoft Active Directory
- Networking technologies (Cisco Meraki and Ubiquiti networks (e.g. network switches, routers, access points)
- Firewalls
- Network attached storage/file shares
- Adobe Acrobat and Creative Cloud licensing and support
- Docusign
- Mac computers (hardware and in-depth OS support)
- Windows computers (hardware and in-depth OS support)
- Mobile device management (MDM) applications (e.g. Jumpcloud, Jam, Intune, etc)
- Antivirus applications
- Cloud databases (e.g. Dropbox, Google Drive, OneDrive)
- Password management systems
- Sonos audio systems
- Multifunction laser printers (e.g. Konica Minolta, HP, Brother)
- Conference room technology (e.g. Crestron, networked A/V equipment, Logitech Meetup rooms)
- Zoom for Business
- SAP
- Tableau
- Airtable
- ITSM tools (ticketing and asset management systems)
- Recording studio equipment (e.g. large scale mixing boards, amps, preamps, condenser microphones, audio interfaces)
- Live production equipment (speakers, subwoofers, cabling, analog mixers)
- Recording studio software (e.g. ProTools, iLok, etc)
- Studio lighting equipment
How to Apply
Please submit your resume and a brief cover letter outlining your relevant experience, including any recording studio or A/V support background information.
Don't match every skill listed? Almost nobody does! Think you're a good fit anyway? Please let us know.
Salary Range
The salary range for this job is $78,000-$90,000. This is a good faith effort at the time of posting. This range is base salary only and does not include benefits and any other compensatory components of the role.
Why Join Us
At HYBE America, you’ll play a pivotal role in shaping the voice and reputation of one of the most dynamic and innovative companies in global entertainment. You’ll work with some of the world’s most exciting artists and help tell the stories that define culture. We back our passion for music with benefits that take care of you, so you can bring your best to the work that inspires millions.
Benefits
- Medical, dental, and vision insurance
- Company 401(k) match up to 5%
- Flexible paid time off
- FSA
- Life insurance
- Wellhub membership that gives you access to gyms and fitness studios
- Excellent parental leave policies
***HYBE America is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.***
