Position Overview
We are seeking an IT Field Technician to support retail operations across multiple locations. This role is responsible for maintaining, troubleshooting, and supporting hardware, software, and network systems that directly impact store performance and customer experience.
This is a hands-on, field-based role requiring strong technical ability, problem-solving skills, and the ability to operate independently in a fast-paced environment.
Key Responsibilities
- Provide on-site and remote IT support for retail locations
- Troubleshoot hardware, software, and network issues including:
- Workstations, POS systems, printers, and mobile devices
- WAN/LAN connectivity
- Structured cabling (Cat6/Cat6e)
- Respond to and manage service requests via ticketing system, phone, email, and in-person support
- Install, configure, and maintain IT equipment across multiple sites
- Document issues, resolutions, and trends within the ticketing system
- Coordinate with internal teams (NOC, PMO, Asset Management) and escalate when necessary
- Manage inventory and stockroom for assigned territory
- Coordinate vendor support and schedule maintenance as needed
- Perform preventative maintenance and system updates
- Maintain company vehicle and track expenses as required
Required Qualifications
- Minimum 3 years of hands-on IT support experience (desktop, field, or technical support)
- Strong troubleshooting skills across hardware, software, and networking
- Experience working in multi-site or field support environments preferred
- Ability to manage workload independently and prioritize tasks effectively
- Strong communication and customer service skills
- Valid U.S. Driver’s License with clean driving record
Preferred Qualifications
- Associate or Bachelor’s degree in Information Technology or related field
- Industry certifications (CompTIA A+, Network+, or similar)
- Familiarity with IT service management frameworks (ITIL)
Work Environment & Physical Requirements
- Field-based role supporting retail locations
- Travel required (30–60%)
- Ability to lift up to 75 lbs
- Comfortable working on ladders (6–15 ft)
- Ability to sit, stand, and move for extended periods
Schedule
- Full-time position
- May require evenings, weekends, and on-call support based on business needs
Why Join This Opportunity
- High-impact role supporting business-critical retail operations
- Opportunity to work independently and own a territory
- Exposure to enterprise IT environments across multiple locations
- Career growth into advanced technical or leadership roles
